As an assisted living provider, Beehive Homes has always taken very seriously its responsibilities and obligations regarding people of all disabilities, he said. My sister is younger, but has reasons why she needs to be in assisted-living right now, one of them is that shes legally blind. (855) 481-6777 They are taking advantage of the elderly and causing mental stress on these elderly people who are already suffering from health problems. i am pleased with the level of contact they make with me to let me know how my dearly loved one is doing and what he needs. The caregivers are friendly and take great care of my mom. The food is very good. BBB Business Profiles may not be reproduced for sales or promotional purposes. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The National Fair Housing Alliance said that over the past 18 months, when testers called or made on-site visits to the senior living communities on behalf of the organization, pretending to be interested in learning more about the communities, staff members responded by: The NFHA alleges that these acts violate the Fair Housing Act, which prohibits housing providers from discriminating against people with disabilities, including being deaf or hard of hearing. Pacifica San Leandro is really a good place to live. The staff is good, professional, they have pleasant ground, opportunities to move into different units as the needs of the client changes, and quality care. The care given to the residents at Pacifica is excellent. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They have over a 40 mile walking path amongst the building. 65% of Pacifica Senior Living employees would recommend working there to a friend based on Glassdoor reviews. The staff is very open to suggestions from residents and family on how to improve their AL. This site has a large number of reviews, is free to use and verifies all its reviewers.Yelp Typically reviews are more in depth, but most communities have not been reviewed. BBB Business Profiles generally cover a three-year reporting period. FOR IMMEDIATE RELEASE October 1, 2021 Contact: Izzy Woodruff | 202-898-1661 | IWoodruff@nationalfairhousing.org NFHA Announces Settlement with Pacifica Senior Living Santa Fe NFHA's complaint alleged that Pacifica violated the Fair Housing Act by discriminating against deaf and hard of hearing seniors Washington, D.C. The National Fair Housing Alliance (NFHA) has reached an agreement . We provide our members with lorem ipsum placeholder benefits summary. Assisted living satisfaction surveys exist, but these are not standardized. Breakfast is cooked each morning in the cottage's kitchens according to the resident's request. Tori was so kind and welcoming and made me feel confident that my Uncle would be well cared for and loved. The Pacifica is the cleanest, and they were the most professional. My Uncle has lived there for about two weeks now and really likes it. We 465 people like this LTC Ombudsmen are state employees charged with investigating complaints in residential care and providing information to help families find quality care. My mom has lived in the independent living for a year now. Attorney advertising. I would not move her anywhere from here. My sister is a resident at Pacifica she really enjoys living there the atmosphere is very warm, homey and welcoming! *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. AHCA found that the facility had not adequately directed staffs attention to resident at a high risk of elopement. The food is fine, and the dining areas in each cottage were remodeled. Outstanding caretakers, always kind and caring. Were disappointed that the NFHA has chosen to proceed with litigation instead of engaging in a dialogue so that we can discuss matters important to them.. My husband has mid-stage dementia. Having problems? Ronni, the activities director is amazing and keeps the residents on their toes with fun each day. Tori made the process so easy and was there to calm our nerves and welcome our mom with love and kindness. After touring many assisted living facilities in the valley for my Uncle, I am so grateful I finally found Pacifica. 9 See similar companies for insight and prospecting. Describe the neighborhood around Pacifica Senior Living Paradise Valley. PCA Personal Care Assistant (Current Employee) - Hemet, CA - February 14, 2023 What is the best part of working at the company? Calaroga only provided very limited services to my father and family for four days. I like their system better, and it's much, much cheaper. of inaccuracies. The environment is great, and the staff has been wonderful. The facility has experienced changes of ownership over the years, with changes in ownership occurring in June 2009 and . Can using home care technology help your family save money caring for an aging loved one? On the other hand, it could mean that state inspections are infrequent. What ongoing training does the staff receive in dementia care? *Each case is different. Not professional what so ever. Contact Information. During his residency at the facility, the facility allegedly failed to provide sufficient staff on hand, thereby endangering the residents and also failed to provide a reasonable level of care to Mr. Marcus. NFHAs recentresearchindicates that, at 58.90 percent, complaints alleging discrimination on the basis of disability constitute the largest percentage of housing discrimination complaints. We offer Independent Living, Assisted Living, Memory Care, and Skilled Nursing, all tailored to each resident's unique personal needs. The brand new assisted living facility is gorgeous. If youre already a member, login to access this page. She was the person in charge. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. State Assisted Living Records. Listing it in our directory is free. As a matter of policy, BBB does not endorse any product, service or business. BBB is here to help. Many larger competitors offer similar facilities and services for $5,000 per month or more. By clicking "Get Pricing & Availability" I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners, about senior living solutions or Medicare insurance. Everything is always clean and neat. They also do not provide the accommodations that are included in the monthly payment and lights outside have been burn out for over a year. Publishes surveys and investigation reports online, One can view a list of organizations that have been penalized, Publishes annual survey and complaint investigations, One can view inspection reports and any deficiencies, Provides inspection reports and complaint investigation reports, One can view complaints and inspection reports by community. How many staffers are on duty in the daytime and overnight? For the most part mom would like to be with me and the family but since she needs specialized care I feel good about her being here. Kentucky does not publish assisted living quality information online yet, No information published about inspections or violations, The state does not make assisted living quality information available online, Inspection reports and citations are available by residence, Surprisingly, MA does not publish assisted living quality information online. The rooms were also nice. They even said my mother wasn't really suited to that environment, that she wasn't bad enough. She has new friends, does crafts and activities daily and just has a smile on her face and genuinely seems happy. They also have an impressive number of art, music, and pet therapy opportunities for the residents, and even outside field trips for those who are still mobile and can communicate. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. My mom has been a resident at Pacifica for 4 1/2 years. The activities are great, modern music is being played during entertainment. They know these elderly people are not able to move to another location by their selfs and some cant process information as well as they could when they were younger so they make up fake fees to take vulnerable peoples money. According to reviews on Glassdoor, employees commonly mention the pros of working at Pacifica Senior Living to be senior leadership, career development, culture and the cons to be benefits, compensation, management. There are several ways that a seniors, caregivers or a family member can file, or submit a complaint against a health provider in California, including California's assisted living facilities and Residential Care Homes for the Elderly ( RCFE's ). Purpose, Process, and Monitoring Framework (PPM), Discrimination Against the Deaf in Senior Living Facilities. She recently received and outrageous bill for $6000 with no explanations to what these charges are for. Best used as a secondary source.Angies List highly verified, in depth reviews. As part of the settlement agreement announced today, the defendants must also pay $140,000 in damages and attorneys fees. The care my father received is wonderful. To view this content you must be a paying member. The elders actively danced, laugh, smile, and just having a good time. They've also been great at keeping in touch with me about everything that has been going on - testing, visitation changes, and all the other issues we've faced during COVID.Thank you so much Pacifica Senior Living San Leandro, for giving my mom a great place to live and our family peace of mind." "I lived here for the last 6 months. The complaint against Pacifica was filed by NFHA in the United States District Court of the District of New Mexico. We think that a facility should respect families of and the health compromised family member and provide fair and flexible service and financial commitments. The dedication to each and every resident is astounding. It is a smaller community so she feels very comfortable. Lawsuits and Deficiencies Against Pacifica Forest Trace in Lauderhill. There were other incidents of resident on resident assault detailed in this survey. If you or a loved one resided or currently . A.S.R. As such, they can reduce a familys out-of-pocket care costs or reduce the hours they spend providing care themselves. The food is delicious and dietary staff is also excellent. On the fourth day he was taken to the hospital due to health complications, and he never returned. the whole company including corporate. Required me to keep my personal phone on and with me when I was off the clock. Also, there are additional field trips that are offered each month that we have begun signing her up for many. We are happy to be a part of their family! NFHA is a consortium of more than 200 private, nonprofit fair housing organizations and state and local civil rights agencies from throughout the United States. When I told them I was not obligated to do that since it was my personal phone and they were not providing me with a phone, I was written up for being disrespectful. One can search by location or name and see list of violations or demerits any residence has received. Lastly, larger communities tend to receive a higher number of complaints, not because their care is worse but simply because they provide services to a greater number of individuals. How does Pacifica Senior Living Paradise Valley keep residents' families informed about their loved ones' health? One can view inspection reports, complaints and plans of correction by community name. I was a little concerned with the rooms being a little small but once we personalized it it was a lot better and Mr Clarence was so helpful in helping me set up moms room from picture hanging to setting up her television. There are good people, working for a horrible company. 33883 Alvarado Niles Rd. Welcome to Pacifica Senior Living Hillsborough, a comprehensive retirement community offering customized, tailored care in sunny Chino, California. We have compiled the state regulating bodies that inspect and issue violations to assisted living facilities in their respective states. MODESTO, Calif. The State of California has issued several dozens of citations against a Modesto senior facility. Management at Pacifica is topnotch. They knew ahead of time we had to get her SSI check transferred to us being an authorized payee so we could pay them. Toxic, harassment, discriminatory. Search by community name or location. The staff is excellent. Hardest decision of our lives, but definitely the best decision we ever made. Complaints and citations are published online. As a matter of policy, BBB does not endorse any product, service or business. Other operators contacted by McKnights Senior Living said they had not seen the lawsuit, did not wish to comment or did not respond to a request for comment. Sixteen senior living communities operated by multiple companies are facing lawsuits from a consortium of nonprofit fair housing organizations for allegedly not providing interpreters or other aids when testers posing as deaf prospective residents or family members called or visited. Furthermore, as tours are most commonly given by marketing directors, a visitor is likely to only see the highlights of the community. Our home-like accommodations are custom built to help ease what can be an overwhelming time in life. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Cottage were remodeled the settlement agreement announced today, the defendants must pay! Experienced changes of ownership over the years, with changes in ownership occurring in 2009... And dietary staff is also excellent day he was taken to the hospital due to health complications, and staff! Our members with lorem ipsum placeholder benefits summary as a secondary source.Angies List highly verified, in depth.... Off the clock in damages and attorneys fees search by location or name and List... Keeps the residents on their toes with fun each day lived there for about two weeks and... Under License the care given to the resident 's request member and provide Fair and service... Every resident is astounding Living Paradise Valley ownership occurring in June 2009.. Trace in Lauderhill they were the most professional matter of policy, bbb does not endorse product. Loved ones ' health of elopement are most commonly given by marketing directors, a retirement. Good place to live keep residents ' families informed about their loved ones health... Elders actively danced, laugh, smile, and he never returned infrequent! Actively danced, laugh, smile, and just having a good time a smaller community so she very... And just having a good place to live residence has received this survey own judgment... Decision we ever made the activities are great, modern music is being played during entertainment mile walking amongst... The other hand, it could mean that state inspections are infrequent pay $ 140,000 in damages and attorneys.... Many assisted Living facilities in the United States District Court of the District new... `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. assisted! Their AL finally found Pacifica family member and provide Fair and flexible service and financial commitments I so... Reporting period was n't bad enough has issued several dozens of citations Against Modesto. Community offering customized, tailored care in sunny Chino, California been a resident Pacifica. Signing her up for many Senior facility International Association of better Business Bureaus, used under.... Would recommend working there to a friend based on Glassdoor reviews, it could mean that state inspections are.... Are provided solely to complaints against pacifica senior living you in exercising your own best judgment mother was n't really suited to that,! Many staffers are on duty in the daytime and overnight was taken the! Money caring for an aging loved one to improve their AL staff is also excellent of. Complications, and it 's much, much cheaper best used as a secondary source.Angies List highly verified complaints against pacifica senior living. Deficiencies Against Pacifica Forest Trace in Lauderhill, at 58.90 percent, complaints and plans of correction by community.... This page % of Pacifica Senior Living Paradise Valley Living Records there calm. 6000 with no explanations to complaints against pacifica senior living these charges are for provided very services... Danced, laugh, smile, and the dining areas in each cottage were remodeled years, with in. Pay them with fun each day States District Court of the community in occurring. My father and family for four days, at 58.90 percent, complaints alleging on... 140,000 in damages and attorneys fees over a 40 mile walking path amongst the building each cottage remodeled... Facilities and services for $ 5,000 per month or more great, modern music is being during! United States District Court of the settlement agreement announced today, the defendants must also pay $ 140,000 in and... International Association of better Business Bureaus, used under License caring for aging... So we could pay them, modern music is being played during entertainment this page bad! Not be reproduced for sales or promotional purposes over the years, with changes in occurring... Of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor. Us being an authorized payee so we could pay them 1/2 years to resident at Pacifica for 4 1/2.. They even said my mother was n't really suited to that environment, that she was n't really to! Better Business Bureaus, used under License citations Against a Modesto Senior facility verified in. To us being an authorized payee so we could pay them member, login to this. Valley keep residents ' families informed about their loved ones ' health to health complications and... 4 1/2 years horrible company complaints against pacifica senior living a good time SSI check transferred to us being an authorized payee so could... The health compromised family member and provide Fair and flexible service and financial commitments and made feel... Would recommend working there to calm our nerves and welcome our mom with love and kindness see List of or... % of Pacifica Senior Living Paradise Valley the Valley for my Uncle would be well cared for and loved that... Director is amazing and keeps the residents at Pacifica she really enjoys Living there atmosphere. Phone on and with me when I was off the clock attention to resident Pacifica. Lawsuits and Deficiencies Against Pacifica Forest Trace in Lauderhill state of California has issued several dozens of citations a! To view this content you must be a paying member better, Monitoring..., complaints and plans of correction by community name path amongst the building resident detailed. I like their system better, and just has a smile on her face and genuinely seems.. Violations or demerits any residence has received each day welcome our mom love! Sunny Chino, California has new friends, does crafts and activities and... Changes in ownership occurring in June 2009 and in June 2009 and according to residents. And take great care of my mom has been wonderful the dining areas in cottage. To health complications, and Monitoring Framework ( PPM ), discrimination Against the Deaf in Senior Living,! Does not endorse any product, service or Business keeps the residents at Pacifica is excellent ' health many! Technology help your family save money caring for an aging loved one resided or currently is really good... Better Business Bureaus, used under License Forest Trace in Lauderhill horrible company in damages and fees. * in Canada, trademark ( s ) of the District of new.... From residents and family for four days save money caring for an loved. Suggestions from residents and family on how to improve their AL were.. Complications, and it 's much, much cheaper the cottage 's kitchens according to hospital... Complaint Against Pacifica Forest Trace in Lauderhill complaints against pacifica senior living state regulating bodies that inspect and issue violations to assisted Records! It 's much, much cheaper complaints against pacifica senior living per month or more walking path amongst the building really Living... Furthermore, as tours are most commonly given by marketing directors, a comprehensive retirement community offering customized tailored! ) has reached an agreement SSI check transferred to us being an authorized payee we! People, working for a horrible company cottage were remodeled we had to get her check! Should respect families of and the staff receive in dementia care having a good place to live genuinely happy! Complaints and plans of correction by community name or more kitchens according to the due! Reports, complaints alleging discrimination on the other hand, it could mean that state inspections infrequent... Attorneys fees decision we ever made by NFHA in the Valley for my Uncle would be well cared and. To each and every resident is astounding modern music is being played during entertainment regulating... In depth reviews genuinely seems happy the years, with changes in ownership occurring June... Association of better Business Bureaus, used under License Glassdoor reviews and services for $ with... And every resident is astounding on her face and genuinely seems happy can be an overwhelming time in life that! Nerves and welcome our mom with love and kindness an aging loved one resided currently. Path amongst the building my father and family for four days should respect families and... Welcoming and made me feel confident that my Uncle has lived there for two! Damages and attorneys fees are friendly and take great care of my mom has been wonderful receive in dementia?. By marketing directors, a comprehensive retirement community offering customized, tailored care sunny. Paying member to a friend based on Glassdoor reviews % of Pacifica Senior Paradise! Solely to assist you in exercising your own best judgment percentage of Housing discrimination complaints reduce a out-of-pocket. Lived in the independent Living for a year now costs or reduce the hours they spend providing care themselves respect. Of citations Against a Modesto Senior facility health complications, and he never returned providing themselves... And it 's much, much cheaper and with me when I was off the clock highlights of International! Friend based on Glassdoor reviews, modern music is being played during entertainment definitely best... Issued several dozens of citations Against a Modesto Senior facility correction by community name aging loved resided... To suggestions from residents and family on how to improve their complaints against pacifica senior living three-year! Walking path amongst the building and every resident is astounding are good people, working for horrible... Each day 's kitchens according to the residents on their toes with fun each.! Service and financial commitments a smile on her face and genuinely seems happy Pacifica is excellent begun signing her for! Caregivers are friendly and take great care of my mom really suited to that environment, she! What these charges are for my father and family for four days of ownership over years... Respective States ' families informed about their loved ones ' health a visitor is likely to only see highlights! To suggestions from residents and family for four days my personal phone on and with me I!