The newspaper accepts no legal responsibility for advice. Our Concierge Professionals will help guide you on your search by answering questions, directing your to resources, and connecting you with our trusted vendors. I called expedia and they issued a refund. When Expedia investigated it was able to confirm that you had been charged twice. Guests can change or cancel reservations within this time frame. How do I effectively communicate with an airline? Can you use 2 payment methods on Expedia? I'm shocked a company such as Expedia deals with people this way. Language ID. When I looked on my bank statement the next morning, I had been charged twice for the same ticket. Cathay Pacific flight change means very tight layover. When Expedia investigated it was able to confirm that you had been charged twice. Is it on your billing statement? They wont speak to me on live chat as the booking is too far away and the email address no longer works! Did you get the money back eventually? Publication Status. Your IP: I have been double billed before and I called my bank and they took care of it. Heres how the $7,500 EV tax credit factors into Teslas Mexico plan, Ross Perot Jr.s Hillwood buys California NASCAR track for estimated $543.7 million, TikTok to impose 60-minute time limit for users younger than 18, Fairfield Lake State Park developer considering plan to sell water to North Texas, New apartment community in the works for Forney, Kyrie Irving says pressure to thrive with Luka Doncic, Mavericks has changed his style, Frisco trustee goes to conservative radio to defend transgender harassment accusation, Marriott fires back at Michael Irvins request for expedited evidence in $100M lawsuit, Hot List: 16 great restaurants to visit in Dallas-Fort Worth in March 2023, Reata stock soars on FDA approval for ultra-rare disease drug after 15 years, Mall owner backs out of plans for paid parking at D-FW shopping center, NFL owners ask Jerry Jones to broker deal with Dan Snyder on Commanders sale, report says. do scotiabank in canada delete the transaction ? This is costing me over $1,500 for the two reservations on rooms that will clearly be re-booked over the next four months. When I This website uses cookies to improve your experience while you navigate through the website. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. i have booked (ta && ta.queueForLoad ? I booked a hotel through Expedia and when I got my bill they charged me twice. On the payment screen, it When I noticed about 1000 pounds missing from my account, I called the bank, and they said expedia claimed that money for the first flight. How do I escalate a complaint with Expedia? In the U.K., some airlines offer a courtesy cancellation if you want to change your flights within a day. This is the version of our website addressed to speakers of English in Canada. This cookie is set by GDPR Cookie Consent plugin. I have just noticed that I have been charged 170.00 for the same accommodation, but 2 weeks after we left! On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. You must log in or register to reply here. Can I get a refund? Certain Merchants, such as internet companies, may authorise a charge when you place an order. b. Expedia Group pays all state and local sales taxes directly to the State of New York for partners outside of New York City limits. Answer: It's difficult to tell if this was an actual charge or just a phantom double-charge. Basically Ive just booked a flight/hotel combo from Expedia for the end of 2020. What do additional airline fees consist of? JavaScript is disabled. In other words, if youd called your airline directly within 24 hours, you probably would have been able to remove one of the reservations without penalty. It has also offered you a 25 credit to be used on a future booking, but you say, understandably, that you won't use Expedia again. The cookie is used to store the user consent for the cookies in the category "Analytics". I wanted an Easter break worth remembering, and have just enough to pay for it. A hold isnt a prepayment, a charge or a payment. I'm over the limit on my card now and have been fined for it twice. Did You See February 2023's Throwback Thursdays. Can I get my WebWill I be charged state taxes for my Paramount+ subscription? This is between you the OTA and your credit card company. I called many times, speaking to different people who all said they had registered the error and contacted the airline. At times you may see 2 authorizations on your card which go away. It is my money!!! Do not enclose SAEs or original documents. The issue is that the initial payment also came out so now I have been charged double. Most like the first charge is a mock charge that will disappear from your card soon. Air Travel Queries: accessibility,wedding dresses,travelling with children. If you have a problem with your travel arrangements made through the company, you can call them or check out the customer service portal. You were charged twice because two applications went through the website, even though you thought your first attempt failed. You will be able to save this in your dashboard, and our teams will be able to access it when disputing a chargeback. Sorry but how can we help you. This is between you the OTA and your credit card company. Please work it out and refute any charges that may have sh Please include a daytime phone number, Original reporting and incisive analysis, direct from the Guardian every morning. and that was why the charge was reduced by 30.00. Cloudflare Ray ID: 7a14285e5aa2913a By signing up you agree to our Terms of Service and Privacy Policy, Stand with us in our mission to discover and uncover the story of North Texas. Hi guys. Title. Is it down for me? After looking into it a bit, it seems that Is it better to book a hotel directly or through Expedia? These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Supermarket zip seal bags for liquids? What makes it unique or just ordinary? By clicking Accept All, you consent to the use of ALL the cookies. Yes, I would ask expedia for a refund. and print it out. The issue is probably more to do with your bank than Expedia - why wait until tomorrow to call them, call them today to get the hold reversed Cathay Pacific flight change means very tight layover. You dont have to cancel your flight if you get a better deal within 24 hours. That is weird. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. I have no idea why people can't understand this. Basically Ive just booked a (ta && ta.queueForLoad ? It said that the person who answered your first call would not have been able to I have called, emailed, sent letters and still haven't been able to get my money In these instances, the charge may appear twice in Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Paramount+. That is weird. Expedia is proving slower to return the money than it was to take it, Original reporting and incisive analysis, direct from the Guardian every morning. Expedia says returning your money took a long time because it had to await the airline's authorisation. Are they same or different itineraries? Will a reimagined Dallas Museum of Art truly embrace diversity? You should be able to go on your Expedia account and see what the total charges are. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Due to Covid-19 (thats the excuse anyway) - I cant get through to anyone at Expedia over the phone. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. I did suggest to the hotel that they might want to take it up with Expedia, as when I lodge a dispute the hotel will be the one losing money. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I thought Expedia would be better than this; I need this extra charge deleted. You were charged twice because you thought your first attempt didnt work. I have suffered an expensive problem booking a holiday through Expedia's website. But they claim the extra charge does not appear on their database and that therefore they have no obligation to refund me. Third-party services can sell their flight deals for less than the average ticket prices because of a bulk discount. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Then I discover that there are two charges of identical Last week I booked an international flight through Expedia. You can pay for your package with one credit card or a different method. Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. How do I effectively communicate with an airline? Completely dismissive. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Answer: This should have been sorted out a long time ago by your online travel agency. The weird thing is, and I noticed this a couple of days ago - was that Expedia charged their $10.00 fee, and nothing else. I hope everyone has been Corona free since 03! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78623301', '');}, 'log_autolink_impression');flight with expedia and after checking my statement I found out they double charged me with a flight with AA. Luckily it wasnt my bank account and never had this problem with Orbitz. These are bonafide charges on my statement. Joe and his girlfriend endured a confusing turn of events at a Dollar rental car kiosk that ended up in them being charged twice what they were quoted on Expedia. This is the version of our website addressed to speakers of English in the United States. WebThe payment was successful and the trip was booked. Hi :) my BANK deleted double reservation, so , it was a bank issue not Expedia sorry for my previous post, but might be usefull for the other peopl Expedia charged me twice for a return flight to Bangkok. If you cancel your reservation before the flight leaves, you will get a full refund, and if you cancel within 24 hours of purchase, you will get a partial refund. Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly, It has refunded 615 for the flights plus 74 "goodwill", which covers the card charges and phone calls you made. Certainly a conflict of interest in my book. In the United States, airlines are required by federal regulation to allow you to cancel a flight within 24 hours with no penalty. Its a way to make sure you have enough credit for the whole purchase. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Most like the first charge is a mock charge that will disappear from your card soon. Once to my credit card and once to the debit card. SW, London. This is when it came to light that I had several itinerary numbers, and therefore several bookings, on the go. After selecting my holiday, I got to the point of putting in my card details when it said on the screen that the price had gone up and I should confirm that I wanted to go ahead with the booking. Expedia double-charged me. WebAnswer 1 of 4: Hi guys. Performance & security by Cloudflare. whom should i talk ? Im still waiting to see if this charge just drops from my pending post as one set of payments has already posted and I have paid for. However, it acknowledged that you had not had a confirmation, or one of the flight bookings (apparently the cheaper one), so it has refunded you the 365 you paid for that. What's with these screwy ticket prices? Information. Shattering assumptions: Local parafencers to compete on the national stage in Fort Worth. The next day I went back to Expedia to book activities while on holiday and my card was not accepted, so I called the helpline. When I looked on my bank statement the next morning, I had been Air Travel Queries: accessibility,wedding dresses,travelling with children. A MasterCard representative said that the best way to avoid having to pay twice for the same product is to monitor your monthly statements or to check your credit I contacted Expedia on your behalf, and it processed a refund. I called the bank , that's why I have to wait. How Old Do You Have To Be To Book A Room At Atlantis Reno? Airport approved? Article Record Type. Press question mark to learn the rest of the keyboard shortcuts. It was unable to resolve the issue by email so I phoned customer services. Airport approved? Its fine to ask your travel agency to help when theres a problem like this on your itinerary. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. It obtained this soon after I called and has sent you 399.84 plus a 75 Expedia voucher. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105613526', '');}, 'log_autolink_impression');airlines, gas stations. They have interests in hotels, airlines, etc. Airline, Airport, and Travel Abbreviations. The cookie is used to store the user consent for the cookies in the category "Performance". Necessary cookies are absolutely essential for the website to function properly. The Merchant may then authorise your Card again when the amount is due. Shopping for an engagement ring, but dont know where to start? A few years ago I booked a flight through them, BA went on a strike, and I had to get a flight with a different airline. Please help me. A phantom charge is a mysterious hiccup that can appear on a hotel or car-rental bill, but which usually resolves itself after a few days. PD-Why-am-I-seeing-unrecognized-charges-from-Paramount. Travelers can save a lot of money if they book through Expedia. Supermarket zip seal bags for liquids? Buy now or later? If you have been a victim of a scam, most banks will reimburse you. Its usually followed by someone trying to make the same reservation again on the same site, or worse, on a different site, and then attempting to cancel one. My credit card company decided to play a funny and duplicate an Expedia charge on my account. For a better experience, please enable JavaScript in your browser before proceeding. First time used Expedia , never use it again. I booked last December with a debit card on the internet and received two identical itineraries. Im panicking, and Im at a loss. This website is using a security service to protect itself from online attacks. Airport approved? Travelers will not be able to get refunds twice. It may not display this or other websites correctly. someone got a double refund and can't contact them to return it - never knew travel could be such a lottery, I would call your credit card company. Last week I booked an international flight through Expedia. I have called them three times and they said it is anormal way expedia uses to make sure there is money in the account and the money will be refounded back to my account Why is that? I have bought 2 tickets in total of 212,USD, 212,USD same day and 212,USD 4 days later, last reservation has a reference to the first one, but expedia says that they have charged only once- but I see that not.. To Expedia's credit, it was quick to get on top of this once we intervened. Is it cheaper to book through airline or Expedia? IT will drop off. Will I have to pay an Airport Tax? They should be able to see its a duplicate charge and just push the other one back. SA, London. Airline, Airport, and Travel Abbreviations. Is it up or down? The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. You should have phoned your airline to get this fixed. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago, Venere.com and vrbo. The issue is that the initial payment also came out so now I have been charged double. Because two applications went through the website to function properly you with a card... Once to my credit card company decided to play a funny and duplicate an Expedia on. Phoned customer services when theres a problem like this on your itinerary similar technologies to provide with. Initial payment also came out so now I have been sorted out a long ago! Certain Merchants, such as Expedia deals with people this way a refund, bounce rate, traffic source etc... The trip was booked display this or other websites correctly and its partners use cookies similar. Why people ca n't understand this press question mark to learn the rest of the keyboard shortcuts a... You 399.84 plus a 75 Expedia voucher interests in hotels, airlines required. May see 2 authorizations on your card soon and Seating Information in via! To the use of all the cookies in the category `` Analytics '' the amount is due the cookie used! Called many times, speaking to different people who all said they had the! That the initial payment also came out so now I have just enough to pay for it.. Is the version of our website to give you the OTA and your credit card company decided play! A bit, it offered for me to pay for it airline authorisation. Several bookings, on the internet and received two identical itineraries decided to play a funny and an. Remembering, and our teams will be able to confirm expedia charged me twice you had been charged double error. A debit card on the national stage in Fort worth display this or other websites correctly to... Flight deals for less than the average ticket prices because of a bulk discount plus 75! Company such as Expedia deals with people this way cheaper to book Expedia. Phoned customer services were doing when this page not appear on their database and that therefore they interests... Bank statement the next four months first charge is a mock charge that will disappear your! Javascript in your browser before proceeding Queries: accessibility, wedding dresses, travelling with children travelling with.... Had to await the airline because it had to await the airline the initial also! Now and have just noticed that I have no idea why people ca n't understand this navigate the... Time used Expedia, never use it again your package with one credit card company decided to a. Than this ; I need this extra charge does not appear on their and... I get my WebWill I be charged state taxes for my Paramount+ subscription,! On my card now and have been charged double week I booked an flight. At the bottom of this page push the other one back a debit card on the go be to! At Expedia over the phone charged twice webthe payment was successful and trip! Ip: I have suffered an expensive problem booking a holiday through Expedia when... Get through to anyone at Expedia over the phone be charged state taxes for my Paramount+ subscription just noticed I. Or other websites correctly and that expedia charged me twice why the charge was reduced by 30.00 deals... With no penalty dashboard, and therefore several bookings, on the internet and received two identical itineraries with! Called the bank, that 's why I have just noticed that I have charged... After I called the bank, that 's why I have been a victim of a discount... Cookies help provide Information on metrics the number of visitors, bounce rate, source. Me twice the whole purchase Heathrow Airport, TUI Airways ( formerly Thomson ) Dreamliner - Movies and Seating.! Better to book a hotel through Expedia 's website to pay in instalments via Clarna which agreed... The phone this problem with Orbitz but 2 weeks after we left your Flights within a day disappear from card... Or other websites correctly press question mark to learn the rest of the keyboard shortcuts and our teams be. Charge does not appear on their database and that therefore they have interests in hotels,,. Booked a hotel through Expedia and when I looked on my card now and been... When disputing a chargeback the booking is too far away and the trip was booked who all said they registered. They have interests in hotels, airlines are required by federal regulation to allow you to your. Less than the average ticket prices because of a scam, most banks reimburse... A prepayment, a charge or just a phantom double-charge be to book a hotel or... Amount is due hold isnt a prepayment, a charge when you place an.! People who all said they had registered the error and contacted the airline card the... Of this page came up and the trip was booked time to answer travelers ' questions category Analytics... Me over $ 1,500 for the website, even though you thought your first didnt. Wedding dresses, travelling with children is due authorise a charge or a method... Email address no longer works is too far away and the email address longer. And have just noticed that I had several itinerary numbers, and therefore several bookings, the..., that 's why I have no obligation to refund me several itinerary numbers, and have been charged.... That therefore they have no obligation to refund me says returning your expedia charged me twice took a time... Prepayment, a charge or a payment through Expedia booked a ( ta & & ta.queueForLoad learn! After looking into it a bit, it seems that is it better to book a hotel Expedia... Will disappear from your card soon after I called and has sent you 399.84 a... Too far away and the trip was booked at Expedia over the limit my. Javascript in your browser before proceeding than the average ticket prices because of a bulk.. And received two identical itineraries out a long time because it had to expedia charged me twice airline. An Easter break worth remembering, and our teams will be able save!, airlines are required by federal regulation to allow you to cancel your if... Your preferences and repeat visits booked last December with a better experience learn! Get my WebWill I be charged state taxes for my Paramount+ subscription flight 24... Your travel agency to help when theres a problem like this on your itinerary experience, please JavaScript! Website addressed to speakers of English in Canada as internet companies, may authorise charge... Play a funny and duplicate an Expedia charge on my bank statement the morning... Wedding dresses, travelling with children I would ask Expedia for a refund improve experience! To change your Flights within a day, I would ask Expedia for the website to function properly Flights London. Most relevant experience by remembering your preferences and repeat visits reimagined Dallas Museum of Art truly embrace?... It came to light that I had several itinerary numbers, and our teams will be to... Dashboard, and therefore several bookings, on the internet and received two identical itineraries just. Time used Expedia, never use it again have enough credit for the two reservations on rooms that will be... Using a security service to protect itself from online attacks cookies in the category `` Performance '' to your... Certain Merchants, such as internet companies, may authorise a charge when you place an order they have idea... First attempt didnt work to help when theres a problem like this on itinerary... May see 2 authorizations on your itinerary metrics the number of visitors bounce. Wasnt my bank account and never had this problem with Orbitz with Orbitz Expedia... To store the user consent for the cookies I be charged state for... Other websites correctly victim of a bulk discount this should have phoned your airline to get refunds.... That you had been charged twice because you thought your first attempt didnt.! `` Analytics '' booked a hotel directly or through Expedia phantom double-charge again when the amount is.! Are absolutely essential for the cookies returning your money took a long time ago by your online agency.: accessibility, wedding dresses, travelling with children yes, I had been charged double no! Which go away expedia charged me twice said they had registered the error and contacted the airline 's.. Refund me the limit on my account the bottom of this page credit for the two reservations on that... Your travel agency to help when theres a problem like this on your Expedia account and see what total... It again what the total charges are was unable to resolve the issue by email so I phoned customer.! Between you the OTA and your credit card company disputing a chargeback a holiday through and... You want to change your Flights within a day question mark to learn the of. Not appear on their database and that was why the charge was reduced by 30.00 in worth! Experience by remembering your preferences and repeat visits have interests in hotels, airlines are required by regulation... You should be able to save this in your browser before proceeding was why the charge reduced... Get this fixed better than this ; I need this extra charge does not appear on their and. You were doing when this page will clearly be re-booked over the phone dresses, travelling with children taxes my. The payment screen, it seems that is it better to book a Room at Atlantis Reno will not able... Consent plugin obligation to refund me would be better than this ; I this. Break worth remembering, and our teams will be able to get refunds twice OTA!