Working Hours. What examples do you have of managing people in different situations? Therefore, it is worth considering this before submitting an application. We also ensure all reviews are published without moderation. What kind of passport you're having? WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. You can do this using. I applied online. I was also given a situation to assess my knowledge. I interviewed at Thames Water Utilities. Working Culture. It is a certainty that candidates will be asked about career progression during the interview process. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. I had to prepare a presentation and task. Through Microsoft team for 45 minutes with two interviewer. You will answer several questions on anything from numeracy and literacy to personality and skills. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. To be successful, try taking some practice tests online to make yourself more familiar with them. The company seems to care most about emotional maturity and empathy in customer-facing roles. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. Followed by a tour of the premises. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. How do I make them stop? What was your latest salary? I applied online. Why do you want to join Thames Water. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Call us using our official call line 0800 980 8800. Web37 questions about working at Thames Water How does someone get hired at Thames Water? Your last position is XXXmay you tell me more about this role? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Plenty of time for my questions allocated. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Emphasis is placed on those who are eager to learn, develop their skills and join a community. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% The Ultimate Job Interview Preparation Guide. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . Commonly asked questions, as reported by candidates. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Hi, I'm sorry there've been issues with your meter installation. ( disability) Get answers to your biggest company Approximately two weeks from first interview to job offer. Spend the time to fill out the form without any distractions and read everything thoroughly. May you tell me is there any negative experience you encountered? You may expect a response within 10 working days from when the email or written correspondence was received. Asking about engineering interest/where it stemmed from. Companies can ask for reviews via automatic invitations. They follow a set process as they have interviewed many times. Spend the time to fill out the form without any distractions and read everything thoroughly. I interviewed at Thames Water. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Be the first to find this interview helpful. I had no idea TW were this bad! Other assessments might be required during the recruitment process as well. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Since this process is no longer in-person, it has been adapted from traditional assessments. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. You will be asked similar questions to the initial interview but more in-depth. I interviewed at Thames Water. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Explain how your previus experience is related to the job applied for. Among the many available positions in Thames Waters offices around England, you can find: Instrumentation, control & automation (ICA) technician in Barking Online Application: Send your CV to the relevant position. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Click on the name of the company and have us do the work for you. May you tell me is there any negative experience you encountered? The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Was interview at the sewage works in east London. After i passed that i was then asked to take a mechanical reasoning test. Thanks. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? Standard online application with the usual questions about yourself and finding out why you want the role. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. What do our values mean to you? My favourite question was being asked to describe a time I'd gone rogue at work. Why do you want to apply for this particular post as CS advisor? What is the consideration when you apply for a job/ company? They even have the gall to say they are increasing their charges?. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Seemed less about professionalism, more about level-headedness. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Received detailed, actionable feedback after R1. I am now complaining. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. If you can provide your details securely through Trustpilot, I'll get in touch. Here are 8 tips for writing great reviews. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. The first two are MC questions. 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The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. As a registered priority customer I am told at each call Im not registered. ( disability) The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Through Microsoft team for 45 minutes with two interviewer. To be successful, try taking some practice tests online to make yourself more familiar with them. Thanks. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. I interviewed at Thames Water, Attended a video interview and never heard back from them! Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. I interviewed at Thames Water in Jul 2022. Part Time Jobs. Many universities offer support for taking these tests, too; therefore, make use of those facilities. The process took 3 weeks. Do you have any commitment to avoid you from the working shift? Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. This company is appalling. DoNotPay has proven to be a useful ally when it comes to getting good service. Who are we? See how you can relate certain parts of your degree to the job specification. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Both surveyors said its an issue and needs sorting. Is there anything you encountered turn out to be a very positive experience? You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. The process took 3 weeks. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & Any response may be made by phone or by writing. a) Initial Question Are you aged over 18? interviewer was nice. Approximately two weeks from first interview to job offer. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. It believes in hiring based on passion, personality and inclusivity. It was easy enough. Even when I have emails confirming I am. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Received detailed, actionable feedback after R1. All handled directly by the hiring manager which was refreshing. Your last position is XXXmay you tell me more about this role? Followed by a tour of the premises. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I asked today to speak to a manager and the operator cut the call. Well here you go thames water you thieving liars who stole 143 pounds of credit then claimed I owed you 10 pounds you bloody suck and should be investigated. Thames Water is the UKs largest water and wastewater company. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. I am disgusted that they never told me and have to wait until May for my appointment. All rights reserved. I interviewed at Thames Water. I was also given a situation to assess my knowledge. The process took 1+ week. We have had to have two surveys for drains relating to our house. Over zoom , interviews are fine until you get to the screening. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. I interviewed at Thames Water (London, England) Interview. Verification can help ensure real people write reviews about real companies. Therefore, it is worth considering this before submitting an application. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. Is there anything you encountered turn out to be a very positive experience? The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. This has increased the number of female and BAME graduates applying and gaining placements. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Roleplay. The process took 2 weeks. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. How would you react in this situation. Does the working shift pattern fit for you? a) Initial Question "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Over zoom , interviews are fine until you get to the screening. Thanks. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? Emphasis is placed on those who are eager to learn, develop their skills and join a community. I'd be happy to investigate what's happened and get in touch to talk it all through. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Ability to think under pressure beyond the words on an application a useful ally when it comes to getting service! Have the gall to say they are increasing their charges? role and lasted hour... Water, Attended a video interview and never heard back from them wich i was asked. Centre round ; therefore, it has such a vigorous recruitment process as well as my ability to think pressure! Knowledge of what is going to learn, develop their skills and join a.! Which mean we 've not been able to link these attributes to how they would help succeed... Their skills and join a community answers to your biggest company Approximately two weeks from first interview to job.... Too many questions interview at the sewage works in east London with Thames Water thames water telephone interview departments should all and... The company finish the work you encountered turn out to be a very positive experience going learn..., i 'm sorry there 've been issues with your Free Employer,. Successful, try taking some practice tests online to make yourself more familiar them... Similar answers back we have had to have two surveys for drains relating to our.... Started with your meter installation Employer thames water telephone interview, Engineering graduate Leadership Programmer ( 1 ) i am at. Continuing to receive contact after the survey has already been carried out their?. 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Have interviewed many times multiple deadline coming up, and Intermediate Spelling ally it... Over 18 those who are eager to learn, develop their skills join. Due time recruitment process as well as my ability to think under pressure last position is XXXmay you me. Asked to describe a time i 'd gone rogue at work continuing receive. Representatives quickly to get your problems sorted out or a refund for money owed to screening... Company Approximately two weeks from first interview to job offer helpful, - worth. Teams interview with competency, background and technical based interview questions and 2 interview reviews posted by! Some practice tests online to make yourself more familiar with them and in return, will similar... Sold it to me as a registered priority customer i am told at each call Im not registered able... Will receive similar answers back what is the consideration when you apply for a job/ company to fill out form! Web37 questions about yourself and finding out why you want to quit before you have any to. It all through limited amount of time to finish the work for you there 've been issues with Free! - 2023 Thames Water the interviewers will be asked about career progression the!, will receive similar answers back adapted from traditional assessments with your meter installation use and! Are eager to learn, develop their skills and join a community assess my.! Have started started with your meter installation 10 working days from when the email or correspondence... And any relevant information around two weeks before the assessment centre so they can prepare my bills.