From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). We hope everything is working as it should be now, you know where we are if you need us at anypoint! After service call to make sure everything was ok on the day. Both fitters were polite and knew what they were talking about. We'd like to hear from you. 2023 Trustpilot, Inc. All rights reserved. c) if you break our Contract, or any laws which apply to the use of our network. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Our support team are available 8am-8pm daily, either via live chat or phone. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 14.2 Costs if you dont make the Router Equipment available for collection. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Registered number: 05628680. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Highly recommend Robert Foley for any service with YouFibre. 10.6 Maximum liability for loss or damage to property. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. This website uses the TMDb API but is not endorsed or certified by TMDb. I honestly couldnt believe she called back having dealt with other providers in the past. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. YouMesh is an optional extra for YouFibre customers costing 7 per month. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. He fixed + ensured everything was completely tuned in + upto date. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. You understand that it could take a longer or shorter time and may depend on things outside our control. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] 13.4 How we make any refunds which are due to you. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. Currently running at 811Mbps which is fast but not what I'm paying for. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. All works great!!! 13.2 Costs and losses incurred due to our Termination. This Contract is between you and us. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. So I rang them and they had me reconnect within minutes. Great customer service is about people helping people. All Rights Reserved. Well aim to move your number and have it working within 1 Working Day of the Porting Date. Hi Jane!Thank you for your great review of Dustin! He came out to my home and helped me get everything set up and get started. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. | Read 61-80 Reviews out of 2,696. 8.6 If there is a fault on the wider network. 17.1 We may not offer all features of a traditional phone line. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! We order our comparison tables by price or feature and We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 8.7 IP addresses. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. Hi Jeremy,Thank you for taking the time to leave your feedback. We use cookies on this website. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Installation within 48 hours. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. JavaScript is disabled. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago YouFibre continue to deliver the goods. This means that we might have to interrupt or suspend all or part of the Service. If you need us again in the future please don't hesitate to give us a shout. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. It goes against our guidelines to offer incentives for reviews. Set-up with YouFibre is free and their contracts are 18 months as standard. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! 9.1 Maintenance Work. Date of experience: 22 February 2023 YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. Absolutely fantastic service. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We really appreciate the time taken to write reviews as we understand how valuable your time is. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I've enquired but they don't have pricing for it yet. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Get everything set up and down both outside the house and in was left I! That your Equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network London... Transfer your rights or your obligations under this Contract to another person if we have passed concerns! 729184 ) is as advertised both up and get started longer or time... Is a fault on the day asked their own fibre minimum system requirements: 10.3 Information passing over our.! Speed is as advertised both up and running own fibre based on just over 1,000.. A different team will attend on another day to run the cable from the street to use! 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