You will need to ensure that your Ticket is valid for the entirety of your Journey(s). We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. Fly and FlyPromo fares don't include any checked bags automatically - you'll have to buy your allowance separately. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. This fee shall vary depending on the seat selected and the applicable Service, but you will be told what the fee is for your pre-selected seat prior to completing your purchase and therefore you can change your mind at any time prior to completing your purchase. These Conditions will not apply where you are purchasing a ticket to travel on one of the following services: (a) a service supplied by a Third Party Provider where we are acting as a ticket sales agent for the Third Party Provider. Other items must have no one dimension greater than 85cm. Any item of luggage with any dimension in excess of 85cm will automatically incur an excess charge. From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. Re: National Express luggage policy. will they allow it? You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. Book tickets & track your coach anytime, anywhere. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. The Checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. Air China Carry-On Baggage Your carry-on baggage allowance depends on your class of service. You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Here's our quick guide to making sure your luggage is good to go. Additional infants aged 0-2 must be paid for. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. (a) Children under the age of three: Children who are under the age of three may travel for free, provided that they are accompanied by a full fare paying adult aged 16 or over. Disney's Magical Express service is only valid for Orlando International Airport (MCO). Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. (b) Children between the age of three and 15 inclusive: Children between the age of three and 15 shall qualify for a Child Ticket. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. Unaccompanied children will not be carried. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. We shall not be obliged to hold up the Coach to wait for you, and we shall not be liable to you if you miss the Coach because you return later than the specified time for departure. If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. I booked a Coach ticket from London to Manchester with National Express. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Take advantage now, before kids go to school. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. Have a question? You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. If the respective size limits are exceeded, a flat fee of 45.00 . They are conveyed in huge lockers underneath the seating area of the coach. For more information, please visit our Cheltenham Festival page. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. Checked baggage weight available online: 15kg / 20kg / 25kg / 30kg / 35kg / 40kg Note: Checked baggage weight can only be shared with passengers in the same booking number. We may also refuse you travel. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends max dimensions 45cm x 35cm x 20cm and max weight up to. We've booked this park via The Sun Holidays 9.50, which turned up to be 20 times more expensive. Book tickets & track your coach anytime, anywhere. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. From time to time, Air India Express may offer tiered fares with 20/30/40 kgs free baggage allowance on selected destinations based on seasonal trends. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. The travel time is between 45 and 75 minutes depending on what time of day you travel. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please call us 36 hours prior to travelling to check the latest status. Call or get in touch online Please select your passenger type first and then add your coachcards. (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. (a) Left Luggage: If you leave behind any of your Luggage or other items of property on a Coach, you should notify us as soon as possible and in any event within 24 hours of the end of your journey by calling us on 03717 818181. Small valuable items include bank cards, money, medication, jewellery, precious metals, laptop computers, hard drives, personal electronic devices and mobile phones, and important papers and instruments creating legal entitlements include negotiable documents, securities, business documents, passports, visas, tickets and identification documents. However, if you wish to book travel on the day or otherwise within 36 hours of travel we will make reasonable efforts to arrange assistance on the day or within any advance notice period provided. (a) What are prohibited items? (xi) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, are or may be unsafe, or may cause injury, offence or damage to any persons or property, including items with sharp or protruding edges, any item over 20kg in weight or any item which cannot be folded down or packaged to comply with Condition 11.1, or items which are otherwise considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile (and not securely packed) or perishable or in liquid form (and not securely sealed). Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. Additional infants aged 0-2 must be paid for. The fee will also apply to the two items of permitted boot luggage if either exceeds 20kg. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. The 20kg weight limit is to enable the driver to handle the bags safely . We are not obliged to carry any of the following items, and you may not bring them onto any Coach or into any Station without our permission: (i)weapons (other than recognised articles of faith which must be sheathed, secured and worn underneath clothing at all times). We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. It can't be any bigger than a standard 'large' suitcase (75cm x 50cm x 32cm) or 2 medium suitcases (70cm x 45cm x 30cm each with a maximum combined weight of 20kg). Call or get in touch online Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Your Ticket remains our property at all times. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. (a) Availability of Select Your Seat: The select your seat option is not available on all Services or available through all sale channels. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. The luggage charge has now been refunded along with a . 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). We will use reasonable care and skill in providing the Services, but we cannot guarantee that there will be an available seat on any Service unless your Ticket permits travel on a specific Service. If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. must produce it with your Ticket for inspection when asked. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. Surcharges apply for additional items which must be paid to National Express on the day. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. TUI Airways: 15kg-20kg free on package holidays: From 15 on flight-only deals: No size restriction 15kg-20kg. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. If you have lost or left an item behind,contact our Lost Property Team. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. We are not a party to any such contractual relationship. If travelling unaccompanied using a Child Ticket, you may be asked to present valid proof of age at the point of boarding or at any point during your Journey(s). Virgin Atlantic. BAGGAGE INFORMATION. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. You must label every piece of your luggage with your name, address and contact details. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. First Class and Business Class passengers are permitted to carry on board two pieces of carry-on baggage, each weighing no more than 8kg. Please call us 36 hours prior to travelling to check the latest status. The maximum size of a single bag is 200cm (total length is calculated by adding the width, height and depth). (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. In August, much more. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Can I take child seat onboard a National Express coach? If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. To ensure hassle-free boarding please ensure that all luggage items are compliant with our UK (domestic) luggage policy detail below. To see a list of accessible coach routes please clickhere. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. These General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. Does anybody know . (c) any other documents required by the law of the countries concerned. We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. Going to Europe with us? For domestic flights: > Hand Baggage: One hand bag up to 7 kg is allowed per customer. 158cm total 15kg-20kg. Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Items of luggage in excess of 20kg will be charged. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. What are the luggage restrictions on National Express buses? All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. No problem. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. Calls to this number are charged at local rate. Mango Airlines Carry-On Allowance: Passengers flying in Economy Class may take one single item weighing no more than 7kg that may not exceed 36cm x 23cm x 56cm (115cm) in dimension. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. We recommend that passengers requiring special assistance contact our Assisted Travel helpline at least 36 hours prior to departure of the applicable Service to give us time to arrange assistance for you. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. Baggage over this weight one would be charged an additional fee. What if my luggage is in excess of 20kg for traveling with the National Express? The National Express luggage policy states a 20kg (44 lbs.) If you are using a discount Ticket which is not valid for that Service because you are using it on the wrong day or at the wrong time, or you are unable to evidence your entitlement to use the relevant discount (for example you do not have your Coachcard or the card is not in your name) you must pay: (i) an excess fare up to the amount of the full standard fare for the Journey you are making; plus. Certain types of Ticket have Special Conditions attached to them which do not permit changes to or cancellation of Service reservations after the time of the original Ticket booking. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. To see a list of accessible coach routes please clickhere. We wish to make travel with National Express as comfortable as possible for all of our customers. Firefly has a strict hand-baggage policy to ensure cabin safety and comfort. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. Simply select the extra luggage option on the Add Extras page when booking your ticket and save up to 20% vs on the day charges. Neither case should weigh more than 20kg (44lb). Calls to this number are charged at local rate. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Price Adding the 20kg Check-in Bag costs between / 20.99 and / 59.99 depending on the route and travel date selected. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Your Ticket is our property and shall be returned to us on request. (ii) make suitable alternative arrangements to carry you to your destination by another mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee. Alternatively, you may take 1 large item (no more than 20kg) and one small piece of hand luggage Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. Last month, it told a customer who had to cancel a "fully flexible" ticket that the 144 supplement he had paid. i'm fine with paying extra. A lot of students use National Express so its drivers will be used to dealing with rucksacks, duffle bags and other "soft" luggage. Come on over to our page where you can leave comments and receive updates. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Checked baggage dimension. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. It does not state what the demensions of a "medium sized" case would be. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. Coachcards are not valid on European Services. We will not be obliged to carry any Luggage which has not been properly labelled. Medium cases should be no more than 70cm x 45cm x 30cm. Please call us 36 hours prior to travelling to check the latest status. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. Failure to do so may result in the child being required to pay the full fare for the journey on that day. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. Are subject to additional baggage charges and items are compliant with our UK ( domestic ) luggage policy detail.. What if my luggage is good to go which is more than (. 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