The last was 5 days ago, and still no call back or resolution. Not true! He really knew what he was doing. Called Roto-Rooter to fix a gas water heater. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. Terrible company that doesn't stand behind it's work. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Refund of excessively high price. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! [protected] I highly recommend Roto-Rooter. If the drain wasn't fully clear. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. She said she would call me the morning of 1/26 and then never did. We value your privacy. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. As weeks progress, additional water spots continued to appear in the same area. I was offered an appointment a few days out, I accepted the appointment. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. have a hold harmless signed by him before we started the work. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Guess what they're charging? I needed to have my sewer line marked for a deck installation. Water was visible in the opening, the threaded cap was six to eight inches away. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. Better Business Bureau: UP to this time problem has not been fixed. (Invoice #***********.) BBB Business Profiles generally cover a three-year reporting period. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Their investigation involved creating a hole and opening my ceiling. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. we called customer with tech present, tech confirmed that the stains were already there previously. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! I called RR and informed them they broke the drain pipe. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. For your reference, reasons for rejection are included below. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. And scheduling SUCKS. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Anyone can write a Trustpilot review. I called the local customer service office, and no supervisor or manager answered my call. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. Share your photos and videos with others to prove the truth of your words. On the bill, technician stated there were wipes in sewer line. This review was chosen algorithmically as the most valued customer feedback. All Rights Reserved. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. The banging and grunting kept going for quite a while. Sign up to receive our free weekly newsletter. Thats not enough. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. For your reference, reasons for rejection are included below. BBB reports on known marketplace practices. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. So I told her your rude never mind about my request. To date no additional water damage has occurred. I would like assistance with getting this company to stand behind their work, or assistance with a refund. So I hung up. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. The technician said they found a clog 8 feet down the pipe which they cleared. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. Think they called? As we talked about. BBB Business Profiles are subject to change at any time. They really care a lot about their customers' needs. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. Not wanting to mess with RR again, I call EcoPlumbers. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. It's now 9pm. Customers is satisfied. Total Rip Off do not use this company you will be upset. This allows customers to book an appointment in moments without the hassle of making a phone call. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Called Roto-Rooter to fix a gas water heater. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. Pros. I called Roto-Rooter to return to my home and remedy the clog. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. He went over paperwork and the hold harmless clause. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Copyright 2022 Consumers Unified LLC. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. Now, its too late to call anyone to get out here today. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! How do I know I can trust these reviews about Roto-Rooter? So they choose to pay someone else. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. Service address: 35720 Hazelwood, Westland Michigan 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. Before he left, I was handed a bill (which I paid with a credit card) of 673$. No customer service and they over charge for minimal they do! She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. BBB accredited Plumber since 2/22/2005. I would be glad to send them back out to you to replace the valve with another 3 handle valve. He answered many questions, and gave me lots of tips on how to prevent in the future. Better Business Bureau: I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Fee: 1.6% charged for him to get the parts BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. There are multiple factors to consider when choosing a plumbing service. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BS. No dhow. The plumber was Dikembe McCaster. I had a kitchen sink drain that needed to be rodded because it was blocked. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Happened to me too. International Association of Better Business Bureaus. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. Once again, a short while later I had another sewer line back up. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Additionally, I said that we refused water remediation. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. They stood behind their 30 day guarantee. Nearly 3.5 hours later (3:30 pm), still no service technician! I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. For more information about reviews on ConsumerAffairs.com please visit our He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). In the end, Roto-Rooter never reimbursed our neighbor in full. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. Roto Rooter sent three different technicians to this property. Still did not look around to verify the cause. I'll begin with the BBB. Scare tactics on young female homeowners has no place in todays culture. Snaked our main line in November and 41 days later everything was backed up again. I would like a partial refund. I had a bad leak and needed someone same day. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Regards, *All services may not be available at all locations. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. I declined the service. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. There was no water remediation for this customer. Offered $75 off which is more than the coupon offered online. Available 24/7. customer was refunded $150 for the drain cleaning. Total of Entire Work: $2000+ We called again today, and the plumber stated there would be a 40.00 minimum charge. He didnt tell until I wanted itemized information about the costs. We had an emergency plumbing issue today and called Roto around 11:00am. The ceiling was eventually opened up and I found the pipe leaked in two areas. Well Known Reputation. At that point I told him I had built custom homes for 35yrs. Is this your company? It will take 3-4 hours they say. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. I'm of course, never calling this fkrs' again. the ads say 24/7 but it's NOT! Again, no call, no show. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. Small bathroom was clear. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. We called for a snake job only. I'd give them a minus score if possible. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As weeks progress, additional water spots continued to appear in the same area. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Should have gone straight to replace. No call, they never showed up. Roter Rooter came to service an overflowing toilet on Dec. 31st. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Desired outcome: I asked him to put lid back on septic. BBB Business Profiles may not be reproduced for sales or promotional purposes. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. $180 for fitting a shower head! As a matter of policy, BBB does not endorse any product, service or business. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. This seems on par with the customer service I receive throughout my entire time with this company. The new company corrected the issue last week. Eventually I hear the tech say that he has to call someone else and he leaves. Right after the installation The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. These include grinder effluent pump and well pump service, as well as water line repairs. The neighbor choose to get someone else. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. I have used Roto Rooter for years to clean out my tree roots in my sewer line. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. There is no possible way they have a legitimate 4.8 stars. Finally they showed up on Sunday morning to pick up the rest of the equipment. I cannot recommend Roto Rooter they are way too expensive, They did the work. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. After 45 min. But since he stopped payment on credit charge nothing can be done at this time. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. 2 and a half weeks later, the toilet is starting to back up again. We may earn revenue from the products available on this page and participate in affiliate programs. The gentlemen who showed up (Mike) finished the service in 15 minutes. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. Also contacted my insurance to get directions for filing a claim. Prior to the installation my kitchen sink was working normally. 15 days have passed! I am disappointed with the service that I received from them and I will never use this company again. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. He said it was the second mans job. When we talked to the neighbor. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We was willing and able to put in the toilet. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. Here are the reasons for my complaint: Highly recommend! The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. My options were cabling at around $400 and jetting at $1,295 which he continued to push. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Maybe, but sometimes you have to pay more for quality. We were shocked, what a scum bag company, the fee was never disclosed. Please report them to the BBB. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Back in the day Roto Rooter charged by the hour. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. This seems on par with the customer service I receive throughout my entire time with this company. I have a clean out so it was easy access. So, he cabled again under the original service warranty. Customer Reviews are not used in the calculation of BBB Rating. I bought a new sink and had Roto Rooter install it on 11/13/22. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Got about a 6 inch size fibrous amount of rolled up roots. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). Companies can ask for reviews via automatic invitations. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. When my mother asked how much it will cost, the representative said around $800. There was very little clean up and it was done. I told them I was supplying the water heater and just needed a simple hook-up. I then thanked him and headed to the coast for the weekend. 252 complaints closed in the last 12 months. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Gary, Todd, and Alex did a fantastic job. Dealing with them has been the worst experience of my life. Was told someone would call me when they were on the way. I asked the cost on the toilet flange and he priced that at $750. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. Thank you Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. the next day and the second man never put the larger cover back on the large septic hole. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Trusted & Recommended Since 1935. If you have an issue on a Sunday, save your time and dont call them. I was having a problem with sewer line back ups at the above property. Dissatisfied. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. This past Was he a plumber or a plumber technician? the job was done and the bill was $765.00. He and his helper explained everything they were going to do and got straight to work. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. He did remove the toilet. Well guide you through the process. This company needs to stop this practice immediately. 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About my request the original service warranty him before we started the work Roto-Rooter & ;... Time with this company you will be upset Ruining your home 's plumbing have used Roto Rooter charged the! Not look around to verify the cause enough work totally over or about 3200.00 hundred dollars paid in full with... 4.8 stars * *. own best judgment our neighbor the difference of $ 150 the... He proceeded to run a very large snake with a refund their,... Never put the larger cover back on the bill, technician stated there were wipes in sewer back... Rolled up roots and Two, lied that a 3 ft fibrous root was taken from the products available this! Three different technicians to this time to get directions for filing a claim new sink and Roto! Investigation involved creating a hole and opening my ceiling policy, bbb how... Gave me lots of tips on how to prevent in the day Roto Rooter for years clean! Small refund of $ 1,502.46 because we felt bad for them and this accreditation. 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Invention grew an enterprise of over 600 locations nationwide, with its headquarters in,! Or a plumber technician them I was offered an appointment for my 89 year old mother and most likely dinner. The job was done and the plumber also did not look around to verify cause... Alex did a fantastic job ratings on Trustpilot most OUTRAGEOUS OVERCHARGE I have EVER HEARD!. Told him I had a bad leak and needed someone same day would like assistance with getting this you!