This happened in the rooms and next to the pools. WebMoon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. The corridors (we stayed in 92) were messy with room service trays left outside the rooms for many hours. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at one of our many Palace Resorts. DJ + Dohl: Magic Mike DJ International The beach party one evening was also really great - it would be good to have more of these or at least have the beach bar open in the evenings.We really enjoyed the dinner shows out on the terrace. WebMoon Palace Cancun, Cancun: "Hi, we will be staying at Moon Palace from" | Check out 9 answers, plus 32 185 reviews and 26 222 candid photos Ranked #55 of 272 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. Their full-service planning services are 100% FREE! Kids and teens under 17 stay free. Hasta la prxima!Cordially,Cesar Fallardi Operations Director The Grand at Moon Palace Cancun. Several of our guests also played golf and had services done at Awe Spa they all had positive feedback on their experiences. Unique Night Club offers an upscale experience, with craft cocktails and great music, for some late night fun. We wont be back!!!! Plus customize your experience with a variety of entertainment choices and bridal options at full-service Awe Spa. Caribbean Beach Vendors we used:Audio-Visual: Moon Palace AV team DJ + Dohl: Magic Mike DJ InternationalDecorator/Flowers: Moon Palace teamHair/Makeup: Awe Spa Salon servicesThey were great! Please contact your Wedding Planner for more information. VIEW RATES. They were really good at anticipating any need or making a change or helping on the fly to do what was needed etc. The shuttle drivers are all so kind and friendly and helpful. Great music. Palace Resorts offer great benefits for your wedding party. Were a family of four -two adults two kids (8,11) and stayed there for a week. The weather was perfect (temp ~high 70s/low 80s). A spectacularly luxurious experience awaits at The Grand at Moon Palace Cancun, and its the perfect place for your elopement or celebration with family and friends. 2 salon specialists came to the bridal suites (one did hair while the other did makeup). For instance, rates for the Superior Deluxe Garden View Suite start at $360 per person, per night based on double occupancy. Circle wedding arch with tropical greenery and blooms: monstera leaves, date palm leaves, comb fern leaves, birds of paradise, ginger flower, Breakfast in bed the morning after the ceremony for bride and groom. Please contact your destination wedding concierge for specific and exclusive resort concessions. Sabrina and Monica were our team of wedding planners and they were excellent! You can use a specific package below, you can use a package as a starting point and customize it, or you can create a fully custom wedding. WebFrom sun-up to sun-down, Moon Palace Cancun sizzles with energy and possibility. The maids didnt service our room until 4pm and only when we called that started coming early. All of the restaurants are delicious. I have personally shared with the Food and Beverages management for follow up, along with your remarks on restaurant reservations and waiting times.I am also following up with the Spa management at both the Golf Course and Grand ones. employee of the venue, owner of the venue, photographer), Provided by: The Grand at Moon Palace Cancun. Cancun has a huge choice of wedding locations suitable for an array of age groups. Every room includes wifi and a double whirlpool tub. The weather was perfect (temp ~high 70s/low 80s). The More The Merrier Group Benefits: He helped coordinate and customize private tours for our guests with the tour guides - and our guests couldnt stop raving about how much fun they had! Close to beach club. the people are really what make the Grand so special. And you can only use these credits on certain items Whether you want to sit back and soak up the sun by the pool with your guests, feel one with nature as you do yoga on a paddleboard in the ocean, or even if you prefer to be more active and enjoy the water sports, this resort has got it all! *Terms and conditions apply. Think luxurious accommodations with high-end amenities, 24-hour room service, unlimited premium drinks, and gourmet dining. Moon Palace The Grand Cancun is altogether amazingand its all included. Earn $20 USD per room, per night, for every room you and your party book! Vendors we used: Families can jump into the fun action with the kids and teens club, and try their skills on the FlowRider Wave Machine. Nizuc Playroom has lots of great activities throughout the day such as feeding the iguanas, bicycle tours, pool games and crafts - our children love all of the staff there and go back each year to see Elizabeth, Louisa and Brenda. All rooms allow up to 2 adults and 2 children max. Its very organized and clean. Vendors we used: Thank you Cesar for welcoming us when we checked in - it was an absolute pleasure meeting you and you run a fabulous hotel. These resorts offer engaging activities every day, such as live musical performances, cooking classes, on-site waterparks, and nighttime entertainment. My kids loved her. This venue is powered by DestinationWeddings.com, the established leader in destination weddings and romance travel for over a decade. Here, youre literally swimming in luxury. The staff at the playroom couldnt do enough for us. WebMoon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. Property came highly recommended from our travel agent and wed never event heard of the Grand - though had been to Cancun 8/9 times but always at all different resorts. They were great! But, if extra design help is needed, they have a variety of inspirations to choose from. 36.5, Riviera Maya, Cancun, QROO, 77500 View in a map Explore the area Xoximilco 7 min drive Ventura Park Cancun 14 min drive We arrived to an amazing welcome with wine and chocolates in the room and a beautiful bouquet of flowers from Rosaura and her team - thank you again - public relations do a fantastic job making everything perfect and smoothing over any hiccups. Here, the hard part is getting out of your choice of either a king-size bed or two double beds. He also customized the ceremony to keep it within our 45 minute time limit. Semi private or private options available to fit all weddings. Dear Cecilia L,We are delighted to learn that your recent stay at The Grand at Moon Palace, was great, thank you so much for your trust in us, one of the gems of our property is definitely our staff, we will share your amazing comments to all the incredible team that had the honor to serve you. Terms and conditions: Minimum stay of 3 nights at Palace Resorts properties applies for complimentary honeymoon packages. Plenty of restaurants to choose from for lunch or sit by the pool and be served by Gustavo , he feeds us and definitely keeps us hydrated!!!! Quality of food- Italian (we dont normally eat Italian food, but had no choice since everything else is below standarts) and Peruvian are the best. Also, the desserts in the Italian restaurant were really good. WebWe can help cover the cost for cakes, floral arrangement, and dcor. We had dinner there our first night only and the food was fresh and delicious. Check out our photos and Earn $20 USD in Wedding Credit per room per night for these essentials and more. Mehndi: Loto MehndiMy guests and I were very impressed with their work, and the stain turned out very well! Its not the hotels fault and we completely knew this when booking. We are big beach people and we would still come back here. If getting married with ocean views is what you have in mind, Moon Palace Jamaica is the place for you. One Love, One Moonpulsating to the rhythm of Jamaica. Earn $20 USD in Wedding Credit per room per night for these essentials and more. Cleanliness- On multiple occasions towels with stains and/or just very dark and defiantly not white towels. $400 USD coupon redeemable for Dream Art packages of $3,000 USD or more. The weather was perfect (temp ~high 70s/low 80s). Several of our guests also played golf and had services done at Awe Spa they all had positive feedback on their experiences. Couples can customize their dream wedding design using Palace Resorts vast selection of decor options. This package can also be used for a renewal of vows ceremony. *When making your reservation, please make sure that the honeymoon package is added. Its very untypical for a Mexican resorts to have great desserts.Cons:1. He remembered that I like White Wine with lunch and ran of the retrieve Glass Wine Glasses !!! During the whole week, there were four broken ellipticals that were not fixed during our stay.5. If you are VIP (black band) or even Premier (gray band) member you still get the same service, restaurant access, etc with a lot less money. Generally the best food weve had at higher end all inclusives. WebYou pay a 16% tax on this and after we went on a few excursions, a few massages and did some minimal shopping in the resort store we were hit with a $592.93 bill upon checking out. I want to say a very special thank you to Carlos Canedo. Cancun - Chetumal Km 340, Riviera Maya, 77500 Cancun, Q.R., Mexico. From the warm welcome youll receive to the unparalleled service that will make you never want to leave. Adrian, Ariel, Angel, Edgar, Wilbert and Luis are the men who every morning make sure our Clubs and Carts are set up and ready to go. WebMoon Palace The Grand - Cancun | Palace Resorts Weddings PERFECT POOLS, FLAWLESS BEACHES, WEDDING BLISS Theres nothing ordinary about a wedding at Moon Palace The Grand Cancun, a terrific choice for groups of any size and families. We find Service in general in Mexico is of a higher level compared to other destinations, however the Grand (and palace resorts in general it seems based on some time spent at sunrise and dinners there) to another level. Our children loved seeing Francisco again from the entertainment team in Sunrise and also Viviana who has just moved to a new job as pool concierge. (I just wish I was better at remembering names! Sound appealing? Multiple room set-up options to accommodate your guest size. The Grand at Moon Palace is actually just a different section, on the same property, as the Moon Palace. 4. Earn $20 USD in Wedding Credit per room per night for these essentials and more. He helped coordinate and customize private tours for our guests with the tour guides - and our guests couldnt stop raving about how much fun they had! If a guest needs to use the computer located in the lobby or business centers, then they must pay the applicable fee. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Earn $20 USD per room, per night,to be used as credit towards your wedding! Check out our video: At over 600+ rooms, Large Resorts offer vacationers a sweeping landscape of activities, amenities, and space to enjoy their vacations at their own individual pace. Were able to provide the lowest room rates at the time of booking your travel and room accommodations, backed with a 100% price-match guarantee. Please see our partners for more details. So welcoming to my children. Customize every detail with countless options that make your wedding uniquely you. Earn $20 USD in Wedding Credit per room per night for these essentials and more. The bread, French toast and desserts in the Grand buffet were out of this world. Book by March 30th 2022, for travel up to December 23rd 2023. To make reservations via the Call Center, please dial. The longer the guestlist, the more the credit you have to customize your destination wedding. 10 19Rooms / 30 - 59 Roomnights: 1 Hour Private Cocktail Reception, 20 24Rooms / 60 - 74Roomnights: 2 Hour Private Function, 25 35Rooms / 75- 107Roomnights: 9Hours of Private Events. It is also a pleasure to know that the staff at Nizuc and Sunrise went also above and beyond, I will be sure to share with them your heartwarming recognitionPlease be sure that all of your comments are incredible and we sincerely appreciate your constant trust in us. My daughter adored her. Laid-back charm in the heart of Playa's spirited nightlife. WebMoon Palace The Grand Cancun. There is no better way to have your wedding than at The Grand with the Mexican Caribbean as background- I am certainly pleased to read that the attention to detail from our team was incredible, we do have fantastic experts, as you have kindly mentioned in Sabrina and Monica.Your stay and happiness are our most important goal, I hope you can give us an opportunity to welcome you back soon at this your home away from home and relive the fantastic memories created during your wedding.Kind Regards,Cesar Fallardi Operations Director The Grand at Moon Palace Cancun. The longer the guestlist, the more the credit you have to customize your destination wedding. We had some passing showers one evening during an outdoor event but they didnt last long. Dive right into a peerless pool from your room, or dive into floor to ceiling opulence staying indoors. The restaurants without reservation are a nightmare. Reach out to our wedding specialists, who are ready to help you plan the wedding of your dreams. The garden deluxe rooms include a private garden, and the grand swim-up suites include a private pool. I understand youre busy, but I dont need to know about it and I definitely shouldnt feel it in a LUXURY RESORT. In Asian restaurant the table next to use was asking us for a soy sauce because their waiter took very long time to come to them. The average spending on gifts given to guests is Rs 10,000 each. Our sincerest thanks. We ate at jade one day (delicious breakfast buffet just a little smaller but less crowded) and really enjoyed caribeno most mornings for breakfast. The longer the guestlist, the more the credit you have to customize your destination wedding. We had access to all 3 resorts and used the facilities and restaurants across them all. WebWe can help cover the cost for cakes, floral arrangement, and dcor. If you have forgotten the email address, or require further assistance, please reach out to our support team. Select one of our resorts as your venue, and your stay is free. Look forward to perfect pool and beach days, and world-class nightly entertainment. 215-454-2080 | hello@rishteydestinations.com | Philadelphia, PA | Privacy Policy. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. Complimentary Honeymoon Package - 2017 PRICE: FREE!*. We had some passing showers one evening during an outdoor event but they didnt last long. Would you like a response via text message? 2.The waitress at the Los Tacos pool was okay overall, but one day we ordered tacos and were told that it will take at least an hour to get them since they are so busy and they have a lot of customers. We do love desserts and as you may know, we have the best pastry and chocolaterie chef, Mr. Bachour. Tripadvisor performs checks on reviews. The people are really what make this resort. Cancun - Chetumal Km 340, Riviera Maya, 77500 Cancun, Q.R., Mexico. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. WebThe Grand at Moon Palaces Cusco Terrace is a good option for wedding ceremonies that will have up to 120 guests. For the lucky wedding couple, enjoy a complementary room and upgrade! There are so many pools and other options. Children are ages 4 17. We were there for a very popular school vacation week and while the hotel was very busy we had no issues getting lounge chairs, etc. Ive forgotten names but the service we had on the beach was by far the best (although its pretty much good everywhere!). An adults-only luxury oasis of perfection. The best part? Compare real wedding package pricing 1 Room. Cancun could be the perfect choice for your wedding abroad. This price is based on the lowest nightly price found in the last 24 hours for stays in This package is not combinable with the Essentials Group Promotion. TheGrandatMP, Director General at Moon Palace The Grand - Cancun, responded to this review. 10-19 Paid Rooms or 30- 59 total room night will receive: 20-24 Paid Rooms or 60-74 total room nights will receive: 25- 35 Paid Rooms or 75-107 total room nights will receive: 36-50 Paid Rooms or 108-152 total room nights will receive: 51-99 Paid Rooms or 153-299 total room nights will receive: Accommodations for Physically Challenged Guests, Wedding ceremony location options: Beach or Gazebo, Silver branches for front of chocolate colored structure, Breakfast in bed the morning after the ceremony for bride and groom, Honeymoon Wishes Wedding Website and Bridal Registry, Chocolate colored ceremony structure with ivory spun fabric and silk floral appliqu, Chocolate colored ceremony podium with two silk floral spheres as table decor. We did organize a trip to Chichen Itza and Tulum for our guests through the Moon Palace VIP vacation concierge Guillermo was a fantastic liaison. 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