Only your overall rating, comment and name (if disclosed) will be visible online. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. Station Road NR17 2AF Map. We make it easy to register you and your family. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . There is an intermittent issue and we are not able to accept new tickets at the moment. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. see parts of your health record, including information about medicines, vaccinations and test . Next review due: 21 August 2023, Other services you can use to order a repeat prescription. You can add or change your nominated pharmacy in the. NHS self-referral. Please allow 2 working days before collecting your prescription. Before you make your choice you can read more about our cookie policy. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Please allow 2 working days before collecting your prescription. There is currently an issue with the Patient Access service. We continue to work to resolve these issues as soon as we can. Proxy. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . Select Repeat Medication from the menu, then New medication order. If not, you'll need to order your medicines from your GP surgery each time. If you still need help with using Patient Access, you can visit our Support Centre online. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. More information on the service can be located here. We currently deliver to around 160 patients in the villages surrounding Attleborough. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. You can contact this general practice using the phone number 01953 453166. For those going into self . For more information, see the dispensary page. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. We will use a cookie to save your choice. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Message your practice. The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. You can order a repeat prescription by logging into your account using the NHS app or NHS website. 72.0% vaccinated, of 3946 eligible people. We do not accept telephone requests for repeat prescriptions. NR17 2AS Map, Queens Square SurgeryQueens Square When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Attleborough How long must this keep going until someone fully investigates? Attleborough This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. Analytical cookies send information to Google Analytics. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. NR17 2AS Map, Queens Square SurgeryQueens Square We've put some small files called cookies on your device to make our site work. Attleborough Surgery is a GP/Doctors practice in Attleborough. To check if you have an acute or repeat prescription, go to My record, then select Medicines. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. Appointments Consult a clinician, routine appointments, sick notes and more. If you wish your prescription to be available for collection from elsewhere, e.g. Egton Medical Information Systems Limited. Attleborough Staff Login, GP Website Design by iatro. Thank you for your feedback. NR17 2AS Map, Queens Square SurgeryQueens Square You can order a repeat prescription by logging into your account using the NHS app or NHS website. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. 76.88% reviewed by GP, out of 160 patients diagnosed. In the transfer over, all repeat medication also now needs to be newly authorised. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. Proxy. order repeat prescriptions. (Note that ordering several items at once to be counted as one prescription). Medical record. NR17 2AF Map. Manage an account on behalf of another patient or relative. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. You do not need to see a GP to order a repeat prescription. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral The Nominated pharmacy section with a nomination. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. NR17 2AS Map, Queens Square SurgeryQueens Square After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. Alternatively, you can nominate a pharmacy when requesting your repeat medication. 42.50% detected by practice, out of 120 new diagnoses. If you would be prepared to tell us a bit more about who you are, please click I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. By asking your local pharmacist to request on your behalf. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Attleborough We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Select the pharmacy of your choice from the list provided. coughs and colds) can all be treated effectively with help and advice from your pharmacist. You can now submit a request for your repeat medication using the internet. Page last reviewed: 21 August 2020 You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). Station Road SurgeryStation Road Order Now. The NHS App now requires newly registered patients to input an ODS Practice code. Attleborough surgeries take not it can be done. Before you make your choice you can read more about our cookie policy. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. How on earth am I supposed to make an appointment? Norfolk Let us know your preference. View more. NR17 2AF Map. NR17 2AS. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. We've put some small files called cookies on your device to make our site work. Request repeat medication or managing existing requests. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. We are working hard to resolve it. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. In future you may wish to consider registering for our Online Services. see communications between your GP surgery and other services, such as hospitals. Attleborough Patient does not provide medical advice, diagnosis or treatment. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Toggle navigation Find-My-Doctor.co.uk. We make it easy to register you and your family. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. We make it easy to register you and your family. Station Road SurgeryStation Road If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. This is for reasons of accuracy and safety. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. Admin enquiries. Or they might be able to let you know when it's ready to collect. You can also find out if you are entitled to free prescriptions. Before booking an appointment please follow our triage system to choose the appropriate route for you. . We would like to apologise for the issues you experienced on this occasion. Care Quality Commission Inspection Ratings. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. This website uses cookies. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. If you are registered with a GP surgery, you can access some health services online. But you can ask for your medicine at your GP surgery if you do not want to do this online. Menu We've put some small files called cookies on your device to make our site work. Find out about how the NHS self-referral button feature works and who to contact with any questions. 2 talking about this. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. items per standardised prescribing unit (see definition). Ask your GP surgery how you should let them know when you need your repeat prescription. Attleborough Both sites dispense medicines to eligible practice patients. View and share your medical record. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Accessibility At such times we then continue to offer telephone access but only for urgent requests. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. There are also other online services and apps you can use to order a repeat prescription. We would also like to use analytical cookies to understand how our site is used and improve user experience. We would also like to use analytical cookies to understand how our site is used and improve user experience. Normally I have meds delivered, which has been an excellent service. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. Please try again in few minutes. Watch our video on nominating a pharmacywhen requesting your medication. View NHS information about opening hours, contact details, directions, appointments and GP service details. Website and Digital Marketing by White Bear. Some high street pharmacies also deliver. Ask your GP surgery which service your GP surgery uses. I think this is disgusting to ignore mental health in this way. Analytical cookies send information to Google Analytics. We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. We are setting up a new delivery service for our dispensing patients. All rights reserved. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. Find out more about online health and prescription services. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. Station Road SurgeryStation Road EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. Attleborough Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. We've put some small files called cookies on your device to make our site work. Check symptoms, find possible treatments and find out when to seek help. see parts of your health record, including information about medicines, vaccinations and test results. We would also like to use analytical cookies to understand how our site is used and improve user experience. The website wasnt working. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. Station Road SurgeryStation Road Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Station Road, Attleborough, Norfolk, Nr17 2as, England. Medical record. (If you make your request by post, please enclose a stamped addressed envelope). Notice We will use a cookie to save your choice. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Find out how to renew your repeat prescriptions. Request repeat medication or managing existing requests. Some high street pharmacies also deliver. We'll be in touch shortly. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. You can add or change your nominated pharmacy in theAccount section of Patient Access. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. We will use a cookie to save your choice. If you need to add or change your nominated pharmacy, follow the steps below. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Repeat medication. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Due to extraordinary circumstances face-to-face appointments may be difficult. Priority is to deliver safe Patient care while also preserving the wellbeing of our GPs and Staff order... 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