Diplomatic Finance: Simon Hillyer. Parts: 01926 333888. Information provided by various external sources. Address 102-104 Stewarts Road, Vauxhall, London, SW8 4UG. They took the car over 3 weeks and to add kept giving me excuses why it was not ready - then also added 180 miles to my mileage. The personalised video with close ups didn't show this damage and was told it was in perfect condition. *Representative 11.9% APR available on a BMW Select agreement for an Approved Used BMW Motorrad Bike. Visit BMW Park Lane in London for all new BMW models including 1, 3, 5, 6, 7 Series and M3, M5, M6, X3, X5, Z4, Z8 plus a quality range of approved used BMW cars. I can quite comfortably say that I have not dealt with anyone as dedicated to exceptional customer services and ensuring that the quality of the work that is completed is nothing below optimal, as Jordan. Low rate finance available, including HP and PCP. Unfortunately we will be unable to arrange collection for today. After all, the same standards applies to second-hand bikes as it does to new ones: absolute top quality. Here are 8 tips for writing great reviews. Motorcycle condition, excess mileage and other charges may be payable. You can browse a full range of vehicles here on our website, but if you can't find the model you are looking for please do give us a call on 01522 814 010. We use dedicated people and clever technology to safeguard our platform. . Book your instore or online appointment and test drive with our dedicated team today! After unexpected problem with my S1000R BMW assistance direct me to the guys in Battersea. BMW will no longer be supplying police cars to forces in the UK. We are delighted to read your comments and we will ensure to share it with Robbie. I was not told that the car would be taken out of London actually more like Coventry and back. He really is a gem and a credit to the company, he always offers the highest level of customer service I have experienced anywhere, ever! We will be unable to process any lease without a credit check and subsequent credit approval. Thoroughly recommend. At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. Best wishes, BMW Park Lane. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Nearest Station Queenstown Road (Battersea) (0.33 miles) Category Garage Services. If you are not satisfied with our resolution of your complaint: If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. The vehicle exceeded all expectations.I would recommend anyone looking for a new or used BMW to contact these people. I had a very good experience. Car and van leasing couldn't be simpler. Avoid this flagship dealership. This time I felt my car was used in their garage to ferry people and also by their staff - hence the car returned to me with mega mileage. On both occasions, your staff was fantastic to work with.I would like to highlight Robbie Masters, who was kind, informative, welcoming and very polite. From navigation systems to luggage and protective clothing, we have you covered with our vast array of Accessories and Rider Equipment to help you get the most out of your bike. This procedure explains how we will deal with any complaints. I thought this was supposed to be the flagship store for BMW in the UK. Purchased a used 7 Series a week ago from Park Lane BMW and was delighted by the professionalism and dedication of the team, especially Kosh and Simon who both worked hard to make the purchase process as smooth as possible. General: 01926 333888. Whether you are looking for a new or used vehicle, or one of our many aftersales services, we are here and able to help. Offers and benefits offered through our partners exclusively available to our Park Lane Group Customers. 0370 700 5216. It's been bugging me as I gave a glowing report previously. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients. Best wishes, BMW Park Lane. A saga of disappointments. Region Vauxhall. 2883766 FCA Reg. No GB 610 6250 86. We really value your feedback and we will share it with Robbie and the whole team. Meet the Team. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken. Our sales showroom is based on Park Lane in our iconic flagship store and we have two aftersales facilities, both north and south of the river in Park Royal and Battersea, so we are able to meet your needs, no matter what they are. Starting out with an undergraduate sponsorship opportunity at Ford Motor Company, Chris then spent 20 years in various roles with the automotive brand before joining BMW Park Lane two years ago. Can you feel it? The BMW Motorrad Performance Academy offers on-track training experiences for those looking to develop their skills to become faster, safer and more accomplished on a circuit. for its general insurance mediation activities. #TEAM 45. Known as Master Hire Agreement, depending on what finance funder used this may be a hard copy or signed online using an E-Signature. Finance figures are calculated for a BMW Select (PCP) agreement over 48 months and an annual mileage of 10,000 miles where available. Avoid if you do not want to be disappointed. Hi Helga, Thanks for your review! Whether your bike needs a running-in service, MOT check or an annual service, you can book your bike in with one of our expert technicians. Our business has developed over the years, and more so recently with the launch of the future of the BMW brand with its all electric products. If you have a complaint about any aspect of our service then we would like to hear from you. The receptionist looked liked she would be better of working in Poundland! BMW Motorrad Park Lane. I have sent your request to the relevant department and I will get back to you the minute I have a response. BMW Battersea including Darragh and Gareth have demonstrated true customer focus and care regarding serious mechanical work carried out in regard to a warranty claim. Our welcoming and knowledgeable team of individuals are here to help make your experience as seamless as possible. At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. 411919. If you value your time, go to another retailer. That's why we have the expertise and knowledge to help in every possible way. Company Registered Number: 1569304. It goes against our guidelines to offer incentives for reviews. Ian Lord #45 crew chief. mike watson I brought my vehicle to Park Lane Battersea Aftersales, and I can honestly say it was the best customer service I have received. Jordan is a real gem. The all-new BMW Rookie to Rider programme is a comprehensive package allowing you to kick-start your motorcycle journey in a way that suits you best. You will have a 14 day statutory right to withdraw from the agreement. Companies can ask for reviews via automatic invitations. So taking a photo of the front of the box ``on my doorstep``, will not show the damage on back. There is no additional cost to delivering your car as we offer free nationwide delivery on all of our leasing deals. Terms and conditions apply. Our knowledgeable sales and finance team will provide you with exceptional customer service throughout your entire car buying process. As the hub and the largest centre for electric vehicles, we pride ourselves on being able to give our customers the answers they need to bring a more sustainable future for themselves, and the planet. Retail customers only. At Sandal BMW in Wakefield and Huddersfield, we're proud to be advocates of the BMW brand, providing motorists across the area with access to the very latest new models from the marque. Our . I recently booked my car in for a service and a warranty issue. Companies can ask for reviews via automatic invitations. . Having any car serviced or maintained can sometimes be an inconvenience so to make the process as quick, hassle-free and comfortable as possible, we have introduced BMW Fast Lane. Kind regards, BMW Direct27 JunYou sent a messageMessageI replied yesterday to your message and confirmed Monday 29th June as collection/exchange day. Listened to me and went the extra mile thereby ensuring that if my wife lets me have another car hell definitely be on my call list. Automotive Customization Shop . Ad. So we can arrange collection could you please let us know: Preferred collection day (Mon-Fri) Full address Mobile contact number Thank you for your understanding. Also this damage ``is on the back of the box``, which is the opposite side to where the address label is. Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. Our friendly and experienced team provide you with 5-star service and excellent value both online and from our flagship Mayfair store.. I ride an F900XR and used tour facilities twice. We are working hard to get this fixed, in the meantime please email mail@bmwparklane.co.uk and a member of our team will get in touch. BMW Group Park Lane 70 Park Lane London England United Kingdom W1K 7TT. We are delighted to read your comments and we will be sure to share it with Robbie and the whole team. Hi Robert, Thanks for taking the time to leave us a 5 stars review! All I ever was - was kind and patient. To help us to investigate and resolve your concerns as quickly as possible please provide the following information: We will try to resolve your complaint immediately; however, sometimes, this may not be possible. Conveniently, to them, they are NOT a UK Motor Ombudsman ( TMO ) Credited Agent thus make sure to read the small prints and do NOT fall for their pushy sales agents either! Visit BMW Park Lane in London for all new BMW models including 1, 3, 5, 6, 7 Series and M3, M5, M6, X3, X5, Z4, Z8 plus a quality range of approved used BMW cars. Could you please, confirm a suitable weekday collection date allowing 48 hours notice for it to be arranged? Looking for the right accessories? Hi Susie, Thanks for taking the time to leave us a 5 stars review! Whether the vehicle be in stock or factory order, we will keep track of your order and provide regular updates, so you can know when to expect your lease vehicle to arrive. monday: Opens 07:30 - Closes 18:30: meet the team; Back to previous page. Finance available subject to credit acceptance to UK residents aged 18 or over. Explore all of our BMW models and find your own dream bike today. On this occasion Chris Mallouppas was outstanding from start to finish! VAT Number: GB 584 4519 13. Buying process experience as seamless as possible and to the complete satisfaction of our service offerings experiences.Learn about! Where the address label is the agreement 18 or over Lane London England United W1K. 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