I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. #2. Yes, pre-cruise purchases will be refunded to the original form of payment. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. I booked a cruise on board that has now been cancelled by Celebrity. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. However.Cunard is as still as a mouse. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Please reference the chart below. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. ,Still waiting on actual credit card refunds. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. I did it yesterday and it was a very simple process. 3 0 obj This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Just point of view as to why some are sitting back waiting while others are jumping up and down. Seems logical that this fee should also be refunded by the insurer. S*#sR The deadline to request a transfer is May 4, 2022. After completion I copied a pop up notification but nothing like an auto response from Celebrity. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Move their 2021 sailing to 2022 to retain their current rate and promotions. We were on board Reflection which departed PE on March 13th. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Pretty bummed since this was the one I was most excited for. Started August 27, 2021, By Guests booked on SL or ML series ships may choose another ship in either series. Visiting from {country-flag} {country-name}? Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Multiple FCCs may be applied per guest within the same reservation. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". 4 0 obj How To Cope With Cruising's Pause? Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. Celebrity customer service for existing reservations can be reached. By proceeding, you agree to Cruise Critics. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Captain's Club members may call (844)418-6824. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. stream Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. I called just after X canceled our B2B for early April. We did those ourselves online and the credits were on the card quite quickly. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Disney Cruise Line: Did not respond to a request for information. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Sailings of a different length than the original voyage will be prorated. Future cruise credits are issued for the fare paid at the time of cancellation. I guess I should have asked if I had to go thru. In your email, be sure to include the following: Reason for the email/what was advised by the airline. When opting for a refund you will forfeit the bonus 25% amount of your FCC. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. I presume this then illustrates what is due back to us. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. To date we've not gotten either, which is understandable considering the volume of those they have to process. The terms of the FCC offered to a contracted group may not be the same. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? I went ahead and called her to confirm that. It took about two weeks from the time I cancelled until I got my refund. Yes, our Emergency Travel Team will automatically change the flights at no cost. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? CC Help Jenn 0:43. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. One thing I will say, NEVER, EVER book a non-refundable trip! Deadline to request a transfer is May 4, 2022. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). There is no need to call to initiate the process. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? :3"/ Cu*D All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. However, FCCs cannot be used to obtain a refund. Unfortunately, no. Matching offers you missed out on will be added to your onboard account. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. I was on hold for over an hour to speak to a representative but . If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. I'm sailing on the Equinox in May. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? 39august, March 25, 2020 in Celebrity Cruises. ck59#2V`}i%h\`WFF,p1.niefsCvR On 1 December 2022 I booked and paid for four excursions to avoid . Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. <> Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Note - these sailings are not eligible to receive FCC option. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> I've been in this situation and this is a typical courtesy by the insurance company. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Several of us canceled due to a friend getting cancer. Who can I contact about this? Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Who can I contact about this? Powered by Invision Community. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. 5/17 is the first date allowed. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. How long to get your refund from Celebrity when you cancel cruise due to having Covid. No. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. How can CruiseCare help with regard to coronavirus (COVID-19)? If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. endobj If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Very easy to doand got the same message as Jim in response. Yes, so long as you request it on or before the relevant deadline. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= I was able to select my cruise dates and the application was submitted. Who will receive notification once a Future Cruise Credit is issued? Is there a way to figure . I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. There is no need to call to initiate the process. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. Sailings of a different length than the original voyage will be prorated. Get expert advice, insider tips and more. My two cruises are still active when I log in to their website. 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