That said, heres how you can go about this issue: If the issue persists, reset the plug and set it up again (see how to reset and set up the plug above). It should automatically reconnect to your WiFi. Image courtesy Gosund. But youll need to add your device to the Alexa app to enable voice control. Set up your wi-fi router in a spot that is within range of all of your smart devices. We looked at the top Smart Plugs and dug through the reviews from some of the most popular review sites. Likely an issue with amazon. Press question mark to learn the rest of the keyboard shortcuts. As long as youre sure that the skill was working perfectly before, then this bug with the responsiveness of the Gosund smart plug can be fixed by power cycling the Echo device. Once your plug is in place, youll need a way to control it. Enter your new password to make sure that it works and hopefully, you can connect to the network. To find the Virtual ID, please open the app- click the smart device's name - and click "edit sign" on the top right of the screen; Click "Device Information", then you'll find "Virtual ID". It takes an average of 45 seconds of being unplugged to reset an Alexa device, but it can take as little as 30 seconds. Get free, zero-commitment quotes from pro contractors near you. Please open Gosund on your smart phone, tap the Add Device or the + symbol at the upper right corner of the page and select Socket, please also make sure the smart plug has been connected with electricity at the same time. 3 Issues That May Caused Why Alexa Blue Light Spinning (Answered). Wouldn't it be great to save time, energy, and money every time you use your kitchen? Look for a smart plug thats compatible with the smart speaker you already have. But we recommend you use the Smart Life App as it has more features. Second, plug in a lamp or other small appliance to see if it gets power. The Amazon Alexa app should prompt you to update when an update becomes available. But we do know something about Gosund that might be useful: They use the Tuya Smart Life platform as the back-end for cloud . Repeat three more times. I'm sorry, just go to your Alexa app, add device, choose the switch or smart plugs and then choose tuya as the brand, then cofirm your device with your phone number and password. Plug your Alexa device in all the time so that you can access all of its features around the clock. Update the firmware or uninstall and reinstall the Alexa app on your mobile device to fix your device. [Solved]. Although smart plugs are relatively inexpensive, consider what you get in the package. 1. Verify the Network Your Gosund smart plug and mobile device need to be connected to the same WiFi network. A screen will pop up indicating the device is being added. Once completed, you will see a listing of adapters and their status. If you've done it right, the bulb should slowly pulse, telling you that the reset worked. For instance, by grouping all your lights, you can walk in and ask Google to turn on the lights or do so by tapping a single button on your phone. Yes! Youll be able to check to see just how much energy is going through each plug. Choose a wake word that you can easily remember and repeat to activate your Alexa so that it responds. This will help prevent any issues caused by being too far away for a good connection. Still, sometimes things go wrong, and you'll need to jump back into the app and troubleshoot. Grouping is another valuable feature of some smart plugs. Alexa displays device as unresponsive while ST shows the device is active Devices & Integrations Connected Things samsungsmartthings, troubleshoot, echo, hubv2, troubleshooting OL1 (Oli) November 18, 2017, 4:18am #1 I have been using ST and Alexa now for a couple months. Only the blink frequency of indicator doesnt have any influence on connection, blue indicator means plug being in Not connected condition. Another way to do this is to reset the plug and choose the new WiFi in the setup. Smart home technology and wireless connectivity, 10 years product testing experience with the CNET Home team. A quick method here is to rely on a different outlet and then check up on the smart plug one more time. Now return to the app and resume the connection process. Originally hailing from Troy, Ohio, Ry Crist is a writer, a text-based adventure connoisseur, a lover of terrible movies and an enthusiastic yet mediocre cook. Keep it pressed in, until the light in the center of the button starts blinking blue. You can now control your Smart Socket by voice. Power outage or power surge. After the fourth cycle, the bulb will flash, indicating that the reset was successful. Download the Gosund app from the Apple App Store or Google Play onto your smartphone. Hold the power button on the side of the smart plug for 10 seconds. More so, press and hold the Power button for about 5 seconds until the LED indicator blinks. Lets dive in! Its a great way to get low-cost smart lighting by plugging in lamps or to give yourself peace of mind by knowing at a glance whether the iron is on or off. Cycle the bulb on for 5 seconds, then off for 5 seconds a total of five times. 2. You can change the Wi-Fi on your Gosund smart plug by performing a factory reset on the plug and then setting it up again and connecting to the new Wi-Fi. That is, you cant control the smart plug from miles away without Wi-Fi, so a Wi-Fi connection is indispensable. Hopefully, the responsiveness issue will be addressed right here, and you will not have to deal with more errors. In your Wi-Fi settings, select the SmartLife network. Before you start troubleshooting the Gosund smart plug, make sure that the wall outlet is working. They work in the app but not with Alexa. 2. Plug the Alexa back in, let it power back on for a minute, and check to see if it works again. Whether you have an Alexa, Google Assistant or some other speaker, though, its important to note there are plenty of smart plugs that work with all of them. There you have it. This skill may share device information with Amazon. So, if you dont have a decent router installed in your household, then it is a good idea to try a different network for connection. I reinstalled the plugs and switches thinking it was a Gosund issue but it looks more like an Alexa one to me. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. It may seem obvious, but it is easy for a plug to rattle and disconnect from the outlet without you knowing it. Could Gosund just be down?? 3. Remove the device from Alexa app Open Smart life and select the device having issues Delete device from Smartlife app including network Ensure you're on 2.4ghz network Hold down button on plug to reset and add to smartlife Open Alexa and search for new device. If this gets tedious, you might try resetting your lights to their default settings and starting from scratch. To begin the reset process, locate the button on the side of your Amazon Smart Plug. Press J to jump to the feed. However, we have seen Gosund devices for sale on Amazon and can attest that the prices are typically lower than from competing brands. But your vacuum cleaner or portable space heater might have a quibble. As someone else mentioned, my must sit in the same database. Setting up most Alexa-compatible and Amazon-branded smart devices is a simple process. Heres how to set it up and get it connected to your home Wi-Fi network. Also, reset the smart plug and clear the data cache in the app. When you see a confirmation screen explaining the device has been successfully added, select Done. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. 4. So if your connection keeps failing while in Easy Mode, switch to AP Mode and try to connect again. Gosund app still turns my gosund plugs on/off but Alexa isnt even able to enable the gosund skill. So, you should also follow a similar method and restart the router by removing the power for a few seconds. In summary, you can fix the Gosund Smart Plug not connecting issue by making sure the device is plugged and turned ON while connecting it, check and set the Wi-Fi band to 2.4GHz, and be sure youre connecting it to the same Wi-Fi network used on your phone. All rights reserved. Now, you can remove the skill and force close the Alexa app through the phone settings. There are several complaints on online forums regarding Gosund smart plug being unresponsive. Check your wi-fi connection or move your Alexa device closer to the wi-fi router if the connection is weak in certain areas of the house. Make sure that you use the correct wake word to activate your Alexa or change it in your settings to one that youll remember. Set up your plug in the Google Home app, then tap the plug and tap Settings. On the top right of the screen, select EZ Mode and then AP Mode. This indicates a larger electrical problem, and professionals are best equipped to fix it. For this reason, try to temporarily remove the VPN from the app, and then try using the Gosund smart plug commands again. Functions of Gosund smart plug >Works with Alexa >Works with Google Assistant >IFTTT Compatible >Schedule feature >Timer function >Create Group >Countdown function >Share to Families app Know about Gosund App Step 1 Search Gosund on App store, Google Play or Scan the QR code on User Manual to download and install it. It can take a bit of time for the verification to complete, but youre not left with many choices here. I tried a full clean install (deleting the plugs off the Alexa app and unpairing Gosund). *Alexa,turn off my plug, English (AU), English (CA), English (GB), English (IN), English (US), French (CA), French (FR), German (DE), Italian (IT), Japanese (JP), Portuguese (BR), Spanish (ES), Spanish (MX), Spanish (US), Alexa, set Living Room Lamp to 50 percent, 1996-2023, Amazon.com, Inc. or its affiliates. Enable each functional skill, test out your Alexa, and make sure that you enable each skill that makes your Alexa more useful. We participate in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. 2. Click the button below to subscribe! This smart plug works with Alexa or Google Assistant, and you won't need a hub to use it. This starts within your own home. Always check to make sure that you have the latest firmware if your Alexa device is unresponsive and update it if so. In many cases, an unresponsive smart home device can be corrected simply by restarting your router. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. (Find Out Now! A good move here is to provide the dealer with valid proof of purchase, and he will verify everything on his end. The following troubleshooting methods are aimed at fixing these responsiveness issues while also giving you more perspective on the functionality of the smart plug. Same thing here. Ensure your Wi-Fi network is set to the 2.4GHz band and choose the same Wi-Fi network used on your phone to avoid connection failure. BN-LINK Smart Plug Not Connecting: How to Fix, Schlage Auto Lock: How it Works and How to Enable It, Pro1 T855 Thermostat Troubleshooting Guide, VTech Baby Monitor Not Connecting to Wi-Fi? You can do a lot with Gosund smart plugs in your home. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). You can also reset the smart plug by holding the power button for 10 seconds. You can also select your smart plug from the Devices menu inside the Amazon Alexa app. Bulky plugs are also tougher to squeeze behind furniture. This is how you power cycle an Alexa, and it is the easiest way to reset fix the device when you dont know what is wrong. The manual reset for the Cree Connected LED is one of the simplest we've tried out. Why Does My Gosund Smart Plug Keep Disconnecting? If you are having trouble connecting your Gosund smart plug to the network in your home, the WiFi may be down. Plug it into an outlet, connect it to WiFi, and plug your lights and appliances into the Gosund. Purchase a wi-fi extender to boost your signal and strengthen the connection if you cannot move the router. Whether you're looking for a step-by-step guide on fixing an appliance or the cost of installing a fence, we've here to help. Return to the app, which will begin scanning for your smart plug. You've changed your router or your internet provider. Luckily, all that you need to do is scroll through your phone, uninstall the app, and redownload it from the app store. The above steps should resolve the connection issues with your Gosund Smart Plug. Sometimes, the router is the main culprit behind the Gosund smart plug being unresponsive. Check that Your Socket is Plugged into a Working Outlet, 2. ). Gosund Mini Smart Plug Makes Your Home Smart How to add device on Gosund App? If the outlet has no power, that may mean a fuse has been tripped or theres a short in the wiring to the outlet itself. A user can change the word in the settings, but it can confuse anyone if you do it accidentally or forget the new word. How Do I Change the Wi-Fi On My Gosund Smart Plug? Jessica Kormos is a writer and editor with 15 years' experience writing articles, copy, and UX content for Tecca.com, Rosenfeld Media, and many others. How to Fix Alexa 1. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. This comes in handy when you are trying to look for the outlet in the dark. After the third off/on cycle, the light should flash, indicating that the manual rest was successful. Learn more. If that doesnt fix the issue, then the smarter thing to do is to hire an electrician to help with the power connections. Lets take a closer look at these modern devices, why they are so popular, and how to set them up in your home network. They are working in the Smart life app but not Alexa. Weak Wi-Fi signal strength can also cause connectivity issues. Update as January 4, 2022:Checkout The Best Smart Plug for a detailed review of all the top smart plugs. How do I connect my Gosund smart plug to Alexa? This allows one to control their electrical devices from wherever they are. First, look for a red, green, or blue indicator light on the side of the Gosund. In many cases, an unresponsive smart home device can be corrected simply by restarting your router. I don't want to return it. When you plug in the Gosund smart plug into a wall outlet, the green light on the side lights up to indicate that it is connected to a power source. The Gosund app can help. To make sure everything works, you can head to the home screen in the Gosund app by tapping Home on the bottom left of the screen. So, if youve not checked on the power connections and the voltage supply is not that stable, you need to get it fixed accordingly. Alexa devices have a wake word that causes them to wake up, recognize you, and respond accordingly. Red indicator means plug being in connection succeeded condition. I can confirm as well, Gosund integration with Alexa is not working properly Just noticed mine stopped working around 6 oclock when I tried to command alexa to turn on my lights. These can all be renamed so youre able to easily identify which plug is which, and they can also be grouped together so youre able to turn on all devices at once. If youre unable to fix the situation at this stage, then you need to check up on the power supply from the main source. If there are discolored sections or damaged parts, there is not much that you can do to fix the situation. Move the plug closer to your router and then try connecting it again to see if that solves the problem. Join 25,000+ others who get daily tips, tricks and shortcuts delivered straight to their inbox. How to fix 'Device is Unresponsive' message with Smart Plugs and Devices Cosmic Prawn 6.45K subscribers Subscribe 100 56K views 4 years ago If you're getting a 'device is unresponsive'. Next, log into the Gosund app, and it will automatically connect to your smart plugs. Being too far away for a few seconds here, and it will connect... Youll remember, log into the Gosund Gosund devices for sale on Amazon and can attest that the outlet! Now, you can also reset the plug and tap settings popular review sites delivered to... Green, or blue indicator means plug being unresponsive Apple app Store or Assistant. Commands again gosund device is unresponsive device can be corrected simply by restarting your router a screen will pop up indicating device! 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