The kids had a fun, albeit an expensive weekend ($600+/night). So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. An additional $100 per night will be deducted from your accountas an incidental hold to cover purchases made on property. It refunded many customers, but some fell through the cracks. Points are calculated based on the final folio, and are posted after completing your stay. What is included with the cost of the suites? Tripadvisor performs checks on reviews. Suitable swimwear is required for personal safety. Disappointed once again. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. Members can see their points earned in their profile ongreatwolf.com. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. This most recent visit we had kids ages 17, 16, 13, and 7. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. ", First published on February 19, 2021 / 8:00 AM. 2 minute read. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. "We have had no reported positive COVID-19 cases within our guest or pack. Internet access is included in the resort fee. Learn how to find your missing items by visiting the lost and found page. We use green cleaning chemicals that also meet disinfection standards. No problem! Prices are the average nightly price provided by our partners and may not include all taxes and fees. Guests are permitted to bring their own life jackets. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. We recently went to GWL for a mini family getaway-- and it was our first experience. Before we left on our trip, I bought a. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Was it the deal of a lifetime? I appreciate that it kept us all active. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. Wired access is also available at our lodge within our conference function space. There are changing rooms, lockers and showers available for you. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Get browser notifications for breaking news, live events, and exclusive reporting. Please have a look at all dining options here. There have been no reported cases of COVID-19 at Great Wolf Resorts. Please leave a comment on the reservation booking screen with your suite location preference(s). We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Qu necesito mostrar cuando llegue al resort? You must provide a valid photo ID along with the credit/debit card used to make your reservation. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Pool chairs are available on a first come, first serve basis throughout the water park. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. Or simply let your recipient decide how to use the denomination you select. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. Do the rooms have a refrigerator and/or microwave? You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Debit cards are not recommended and will be authorized and held to company policies and procedures. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. Some of the staff were wearing masks though - about 25%. . ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. The only reason i would ever return is because there are no other options in this area. To redeem points, members must book directly on greatwolf.com and be logged in to their account. Yes, its expensive. Are there any water park restrictions if I am pregnant? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. When setting up a reservation online, we require the number of children under 2 to be listed. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. To find more, please read our Privacy Policy and Cookie Policy. No effort whatsoever to update anything except the price. If we didnt drive do long to get there we would have left. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. February 28, 2023. The resort's six-story hotel, 95,000-square-foot . I've never seen such blattent greed in my life.- Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. A month later, she's still waiting for her money more than $500. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. So half of the water park was closed on a Saturday. Please see a Pack Member for assistance. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Both were great and service was good. Can we request a balcony or patio during the reservation process? We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. Please view ourterms and conditions for detailed information on our cancellation policy. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. I have brought my kids to this location many times in the past and they love it. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Bonus Deals can only be used on bookings directly through greatwolf.com. The resort was supposed to re-open 3/22 (after being closed due to covid). We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Can we bring our own puddle jumpers/life jacket? Points will display on the home page and can be redeemed during booking. The only place open for breakfast was the restaurant, and the wait was several hours - and this is at 7:30 am.- When we arrived at 5pm I attempted to install the Great Wolf app on my phone, but it wouldn't take my password. The kids had a fun, albeit an expensive weekend ($600+/night). Larger items, such as luggage, will need to be kept in your suite or vehicle. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. Do children need to be supervised in the water park? We stayed as a family of 4 on a Friday night 5/2022. The room was okay, but we didn't spend much time in the room anyways. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. Not sure what to bring? No es permitido traer comida de afuera del hotel, al parque acutico. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Can I bring food or beverages from home or an outside restaurant into the water park? We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. Having now seen them (but not rented), we would NOT rent one in the future. Cookie Settings/Do Not Sell My Personal Information. You want to play a game? Points for two-night stays expire 15 months from the checkout date on which they were earned. The other on site activists were less than impressive as well. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. Do you accept prepaid cards and debit cards? Besides us I counted less than 10 guests wearing masks for the two days we were there. How do I set up a group stay or event at Great Wolf Lodge? The company has done this a few times over the past year. For information on water park hours, please view our Indoor Water Parkpage. Did our kids have the best time ever? Please check with the front desk about pricing and availability. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. There was also a small beer stand in the climbing area that served pretzel bites and wings. I was actually surprised by how good the pizza is. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. Book your resort stay, today. If you would prefer to make a reservation over the phone, please call 800.605.9653. Do I have to add children under the age of 2 to my reservation? We contract with a company that independently audits lifeguard performance and vigilance. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. Guests will be contacted prior to their visit to verify arrangements. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. Please see our partners for more details. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. They did. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. As long as we have a credit card on file, you are welcome to charge back to your suite. Larger items, such as luggage, will need to be kept in your room or vehicle. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. You would forfeit your deposit if we couldn't rebook your getaway at all. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. The other two were bogus. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. February 28, 2023. We can also assist with rescheduling your stay for a time that works better for you; please contact. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. The resort will close starting on Sunday with plans to reopen on April 2. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's . Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Can I add Bonus Deals on top of deal codes? Points can be redeemed when booking with a Deal and/or Bonus Deal. You may observe some of their regular drills performed during operation, which provides real-life practice. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. Please note that inflatable toys are not allowed in the water park. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. My kids LOVED IT. Make great memories with your kids . $100 does not go far at all. Please be advised that dates are restricted and based upon availability. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. Are the waterslides wheelchair accessible? Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Upon check-out any unused funds will be credited back to your account. How much does the lodge require for incidentals? We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Vendemos pases diarios para el parque acutico? Please check with the front desk or your Lodge Life to find the location. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. 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