The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. We didnt have any problems getting a table for dinner. Learn how your comment data is processed. So, I would contact The Grand to ask. Water slide at the Sunrise resort. Awesome review!! Floating down the Lazy River at the Water Park at Moon Palace Cancun. Can you help us with the costs.? The beds, pillow and linen are very comfortable. The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). Then they ask if anyone has a food allergy. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. This is a very effective way of preventing overcrowding. This was Nicoles favourite dish from our visit. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. Dining You also have gourmet meal options and delicious poolside bites all day long. Forgive me if stated already, but did you have a resort credit when you were there. No, the noise was not that noticeable. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Trip. Thanks I have a ZOOM meeting which cant be missed. From what we remember, we think the pools closed around 9-10pm. The staff is amazing and helpful. When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. The interactive games are very cool. We did spend a few evenings walking on the beach and it was fine. You place the beef on the the hot plate and cook to your liking. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. Our boys enjoyed the simple penne pasta with butter. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. There are a million pools and different entertainment options everywhere. The grand has something similar for kids but its a larger play area so I think youd be happy with it. The pasta bar and tepanyaki bar are also made to order by a chef. We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. But, Im happy to hear that they are ensuring that everything is safe. Taxes and fees that are shown are estimates only. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. . All beach resorts should follow this example! You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. Theres no charge to leave your kids who are 4 and above at the kids club. Fortunately for us, our hotel room was located near this Peruvian restaurant. Thanks for the great post. Doh! One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. Glad you found it useful! Wondering if there is a kids club that is unparented where you can leave your kids for a while. The snack bar was GREAT! Thank you so much for your reply, well go to the bank and stock up on small notes! Were you not able to get reservations? The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. Wifi requires no password. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. The view from your room looks lovely, I dont suppose you remember you room block and number do you? This is the seafood fettuccine with black ink pasta. Great review! Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. There are limits on how much you can use with certain activities, such as $650 max at the spa. I see the pictures above with small slides that are attached to a little house, is that all? Keep em coming! Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? If you have a sweet tooth, the desserts at The Grand will blow your mind. This is a factor if the resort is over run with us concert goers and you are on a family vacation. Such a bummer! Fantastico!! I will cancel one of the reservations in the next couple of days. Thank you! So you book a vacation to go to beach right from your room and get to know there that you cannot use it. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Just ignore them and continue walking until you get outdoor. Hello! You wont even have to leave the resort if you dont want to lots to do. Just wondering if you did any upgrades? Also do they provide a kettle in rooms? Sunrise and Nizuc are fabulous too! Is this the only higher priveldge club? They truly deserve it. We actually have another 10+ photos of desserts that had to be cut from this post. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. If saving chairs, use something unique like a book (not just a white towel like everyone else). Secondly, are all the photos taken from your trip by you ? Travelled during spring break (near full capacity), two adults, two kids. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. Had a fabulous time and could have stayed longer. We didnt hold back. Fresh seafood selection at the Grand buffet, located in the Lobby building. We ate lunch at Habibi Lebanase Restauranton our second day. There use to be 2 pools that were heated before renovations began. Kitchen staff was superb! The diversity and authenticity of the menu was exceptional. Do you have any info on how you get the diamond access? Its well worth it! Dolma appetizer meat and rice wrapped in grape leaves. Before you are seated at a restaurant, the first thing the host does is ask for your room number. . We thank you for your support! We are not picky eaters and found the Grand Buffet restaurant hit and miss. !Antonio and Luis provided excellent service. Thank you again for your great review and tips. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Its the modern version of the do not disturb door hanger that were all familiar with. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. Comfy two person lounger on our private balcony. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. There is a kids area thats unparented for older kids. The floors are all marble, so it can be slippery if you drip water on the floor. Hi! Could you please share if you booked your dolphin experience in advance or when you were onsite? You pay the same price, but we get a small commission for every booking. Do we need to pay for any food or special beverages in the resort? The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. . Thanks for your review. ALL-INCLUSIVE ON A GRAND SCALE Glad to see you guys had a blast. They love these seats. You can see the proximity of the pool to the sea. Where to begin?! Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). I dont recall if the pools were heated. We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. You pay the same price, but we get a small commission for every booking. During our stay we explored all 3 resorts and spent time at the Sunrise pool. Enjoy exquisite luxury in Cancun! Trolley system - different trolleys available to take you to different parts of the resorts. We are glad you found the post helpful. I believe these are the Lebanese Falafels, but Im not sure. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. So were planning on going in September. Looks like you have 2 pictures view from 3rd floor room. We are going in January 2019, have been going since 2001. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. 1. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. It makes your evening romantic, harmonious and with a very positive vibe. I wonder if you know if the beach has food and beverage service with waiters Is it difficult to travel between the resorts and around the Grand itself because of the size? I would say that teenagers would really love this resort. Several friends are coming with children, looks like the perfect resort for them and those of us without. The waiter here was also great and very helpful. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. My boys are ages 8 and 11. with our boys! The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. We ate breakfast at the buffet that is connected to the Cusco Restaurant. We watched to the magic show and the magician was really good. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. Can they stay at the kids club alone while we go out to a formal dinner? It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. Its a kids paradise! You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. Also, any advice on making specific room requests would be great. Nice overview. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. It tasted like a rich, creamy pumpkin pie mouse. Are estimates only now stayed tips for the grand at moon palace Sunrise we only visited the pool one afternoon review. Tasted like a rich, creamy pumpkin pie mouse beach right from your room looks lovely I! 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