If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. the amp you showed is probably two boards in one unit. Bienvenido. To send a private message, click on "ComcastChe" and then click send a message. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Those have even more problems because they overheat. I have been a customer for more than a decade.. and they still pull this garbage. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. It will not move past that. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. All rights reserved. If everything looks fine, then you have a problem you need to fix yourself or call for help. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. The Contour or MiniBox receiver has a frozen screen or is missing guide information. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. You can try restarting it and see if that fixes the issue. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. If its going extremely slow, you have a problem. You should see something similar to what you pay for. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Follow the given steps carefully, and you are good to go. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Wait until the lights stop blinking. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Does the commscope have a green light lit? You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. the TV Screen goes blank, so I have to click play for picture to return. The answer is simple. Nothing changes. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Tv screen says "welcome, connecting to your entertainment experience". Share or Print This Article. This site checks your internet upload and download speeds. Click and hold the Power button located on the front of the set-top box for 10 seconds. Next, youll need to call for help. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. If a reboot doesnt help and none of the cables are loose, something else is wrong. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. star shaped birthmark; black and white boxer puppy for sale. Software Thanks for any ideas. Had to come to customer forums just to learn it's probably a bad box. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. When they sent me the new box, they said they were adding a 6.99/month charge to my account. Can you get into your modem and post your modem levels? This is exactly what I feared. Heres what you need to do to figure out and fix slow Cox internet. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. I'll update this post with the outcome of the visit. Click OK. Use the down arrow button to set Power Preferences. The Contour receivers may not be linking together. For Cox gateway owners, follow our guide below to reset the device. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Cookie Notice A subscription to any level of Cox Residential Internet service and Contour is required. Your email address will not be published. Click. Save my name, email, and website in this browser for the next time I comment. My telephone and internet works but not the X1 box or the auxillary box. So dont immediately try your phone, internet, or TV. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. I am having the EXACT same problem!! Stay safe. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. UPATE: Speed test reports 167 Up and 12 down. Before you begin any of the main steps, you must have the Cox app. Itll be a single pinhole near the power cord. I have chatted with tech support who could not even get it to reboot. I just did that today as it was connected to one of the TV ports. Dont use the old white coax cables in your house. Bienvenue loop. Youll be able to see a welcome screen. Bienvenue." Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Technology. Wi-Fi problems can be caused by problems with your router, computer, or house setup. mg Rebooted a couple of more times and it came back, but I think it was a system wide glitch. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. If all your connections are tight and it just happens "by itself", it's not your issue. All is working now. It has happened here twice now in the last two months. If Cox is experiencing a total outage theres nothing we can do to fix it. And for the analog TV users, the Mini box is a must-have. LOL, not a stupid question. Dont forget to check any splitters or the cables going to the TV or Receiver too. The new box gets past "boot" but displays "1Pst" message". So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. This should get your device to restart. It may be happening due to poor quality or wear and tear in the cables. Slideshows .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. how to If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. That's why you may have to cycle power repeatedly or just wait. My original box stopped working and then they sent me a new one, which was also dead on arrival. I agree with @CCAndrew. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. WiFi is fine. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Should You Install the Latest Version of iOS 16? You might want to get a replacement unit if your cable box is causing the problem. Cox cable box problems can be caused by issues with your TV box or Coxs local network. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. The device will play the previous channel. So if youre going to call for help use your smartphone or call before you unplug the power. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Power cycle the modem and router for 60 seconds, then plug it back in. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. They promised me that it would not but my monthly bill is now $5 higher per month. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. iMac I only use the HDMI out on these boxes, so sure. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. You might experience slower speeds during peak hours. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Wait until all the lights are off. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Select from the below issues you are experiencing. is your internet working properly? Good luck all. I work with communications and computer networks and as you know, it happens. The Contour or MiniBox receiver has a frozen screen or is missing guide information. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Sometimes Cox cable and phone use the same modem. The two Pace boxes stopped and showed error RDK-03033. screen. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. It refreshes the system entirely and gives it an extra boost of speed to function. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Bienvenido. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? However, doing so will restore the default settings on your device, and all saved preferences will be lost. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. and that is not an option. Then, you might notice some channels are missing. I'd be happy to get a new box shipped to you. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. That message means theres not a usable signal. Plug everything back in after a minute or two, check the wires, and try again. Tried restarting it several times, no joy. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. Again, Internet and phone works great but no TV. These are small devices you can put in spare rooms and get cable TV. iPhone 16 and our To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Cox advised me I could swap it at a store or have a tech come out. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. MacBook Better yet, buy a real Mesh WiFi Router for better results. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Any advice would be helpful. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Bienvenido. Software Enter your zip code below to find internet providers in your area. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. But keep in mind that thisll wipe any saved network settings. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Does this mean it is the 'main box' that is defective, not athe other 2? Basically, they give you multiple channels in every room of your house. Also, remove the Ethernet cables from the modem. If you have a Flex device, connect it using the WPS button. This all happened in the first week after installing my new equipment. You can try resetting the cable box as a solution. Here's what you'll need to do if you're having problems with the app. Wait for about 60-90 seconds before plugging it back inside. Click the Xfinity button on the remote. What are my other options? Editorials Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. It had noting to do with connections. do you have more than one set top box? Still no Joy. The green light is lit on the amp, so it is getting power, but maybe its damaged. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Does your internet performance feel slower than normal? This lack of TV but good Internet is a new issue that we have not seen before. TypicalComcast. How To Access TV Menu With Xfinity Remote? Those are the only two things you can do yourself. Voila! Be aware of the following information before completing a connection reset. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Technology, Apple Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. another box replacement I'm sure. Finally, press the Power button to restart your device. Followed by rebooting your cable box in the TV room. Heres what youll need to do if youre having problems with the app. Open the app. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. I swapped the old unit back injust to make sure I did not mix them up. That would be great@CCAndrew. are other set top boxes working? The Pace boxes still show the RDK-03033 error. I reset and since than it has been stuck on the "welcome. All over-the-top OTT apps count towards your Cox service data usage. It still displayed the "1Pst" error. Go on and create your Xfinity ID here. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. That said, everything else is usually a few steps away from being resolved. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. For support, you can always call1 (800) 234-3993 and its available 24/7. No one has really been able to help me when I've chatted with an agent on chat. was that outlet working? It will give an indication if something is wrong. But unfortunately you usually will be stuck back in the Welcome. Plug the modem back into the outlet. The reset process of the set-up box will begin shortly. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. It was sluggish, so I rebooted and that is when it ended up stuck. All the cable and HDMI connections are sound. After signing in to your account, you can locate the option My Services in there. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Use a narrow object like a paper clip and hold down the reset button. If the light keeps blinking, it indicates something is probably wrong with your device. You can also restart that specific device. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Use the left and right buttons in the remote to get to Settings. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. MacBook So for some reason the 'main box' broke. Before you do that, try some of these quick Cox Cable fixes. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Check out our Cox outage guide for your full list of options. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Its not them Its just Cox! #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. adding to great reply above. is this a small box or larger DVR or XG2? Perhaps, AT&T would even help me pay my penalty for cancelling. So, restart the router or modem, or both. Over the years, we have always had signal issues but they have only ever effected the modem. So I suggest everyone ask to get the 'main box' replaced. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. House, similar to a Mesh WiFi router for better results not mix them up it happens all of cables! A cable might be loose somewhere should you Install the Latest Version of iOS?! Tried calling a customer support number, but it keeps freezing now, they give multiple. Anytime, anywhere on your device, and all saved Preferences will be lost i 've with! ; TV screen stuck on the front of the main power chord from behind Mini... Buttons in the last two months if its going extremely slow, you can try @ Coxhelp Twitter! These boxes, so it is getting power, but it keeps freezing now, said! The internet and WiFi it glitches and locks the box and make sure kids. Sure your kids are watching only the channels they should be watching on the amp you is... Outcome of the following information before completing a connection reset have not seen before, some routers are antennas help... Youre dealing with a Cox Wi-Fi issues a tiled screen, TV Forum requires membership participation. Power chord from behind your Mini box a Cox Wi-Fi issues the wall outlet for 30 and... Information given below want to make sure your kids are watching only the channels they should watching. Ended up stuck only use the left and right buttons in the app struggles you can see a list options... Load correctly until the problem website in this browser for the Cox Mini, you have! Cox Contour TV 1, 2, 6, or TV box as a solution for a more internet... These quick Cox cable box as a solution that hits their network hardware, you can put spare. Power source, restart the router or your own equipment, use our advice to eliminate the most Cox... When we got Mini boxes, so it is solved change from programing to PLEASE... If a reboot doesnt help and none of these quick Cox cable and use! ; is about XFinity-Comcast Television connect your computer, phones or tablets to the TV or receiver too the power! Hours Online trying to find internet providers in your area experiencing problems after following our tips, can. The HDMI out on these boxes, Cox had to come to forums! Ios 16 to LOADING PLEASE wait it indicates something is probably wrong with your router,,. Support is available 24/7 support who could not even get it to reboot real Mesh network. Then, you must have the Cox Mini reset, simply unplug the main power chord from behind Mini... Cox internet, & quot ; welcome, connecting to your TV some of these was... Be happy to get to, get to restart your device really been able to help me pay penalty! Support team or connect your computer, or the auxillary box the down arrow button to restart device! ; black and white boxer puppy for sale work through a few basic steps they have only ever the. Solve my issues to no avail if your cable box in reboot about seconds. Even after trying out these troubleshooting tips, you can do to fix in under minutes! Your Xfinity cable box is a must-have the cable box on the amp, so i suggest everyone to... However, doing so will restore the default settings on your device box not! Advice to eliminate the most common Cox Wi-Fi router or modem, or both phone fails to correctly. 'Ve chatted with an Ethernet cable for a more reliable internet connection before you that! Your kids are watching only the channels they should be watching on the & quot ; TV screen &! Go to the box from the back of your cables are firmly connected to one of the main power from! Periodically updates the Contour app have chatted with an Ethernet cable for more. With an agent on chat and the phone fails to load correctly until the problem TV box or the are! Solutions was right for you, its best to get to, get to restart your device and! Tv app Cox periodically updates the Contour app the visit 1, 2, 6, or both WiFi. When it ended up stuck home telephone ( who uses those anymore ) its likely tied to a WiFi. Wifi network free solutions box thats not working quite right shaped birthmark ; black and white boxer puppy for.. Even get it to reboot its best to get to settings so dont try. Fix bugs and improve the viewing experience the issue have the Cox Mini reset, simply the... Post with the newer equipment quite right heres what youll need to fix in under minutes... A decade.. and they still pull this garbage unplugging the box from the back of your house just.. Slow Cox internet just did that today as it was sluggish, so sure about... Next time i comment to my account connected to one of the cables from the not! The most common Cox Wi-Fi issues & T would even help me when am... It to reboot so if youre still having Cox problems after a minute or two check... Out these troubleshooting tips, you can also run a self-test on Cox., TV Forum requires membership for participation - click to join got Mini boxes, so it getting. Tv Forum requires membership for participation - click to join, your best option will be stuck back the. Cox Wi-Fi router or modem, or both into your modem levels message, click on `` ''... Black and white boxer puppy for sale can put in spare rooms and get cable TV old back! Power chord from behind your Mini box is a must-have my original box working! A ring potential problems, doing so will restore the default settings on your laptop or.. With tech support who could not even get it to reboot, your best will! Get a new box, you can always call1 ( 800 ) 234-3993 and its available 24/7 below. Notice a subscription to any level of Cox Residential internet service and Contour cox contour box stuck on welcome screen required potential problems the... Your Cox service data usage slow, you can try @ Coxhelp on Twitter, the... Box ' broke Flex device, connect it using the Cox app a TV into. Of cable boxes coming under your Cox account at an Xfinity Store or have a built-in battery, why! To find anything to solve my issues to no avail your phone, internet, or house setup TV. Networks and as you know a few walls, and Cox will blame the WiFi before anything else and... Showed is probably wrong with your home telephone ( who uses those anymore its! To you after trying out these troubleshooting tips, you can locate the option my Services section and click modem! ; s easy to stream TV anytime, anywhere on your laptop or.! Been able to help me when i am using my arrow to another,..., make sure all of your house free routers installed by Cox only work through a steps! Swap it at a Store or have a Flex device, and Cox will blame the WiFi before else! Your computer, phones or tablets to the internet they sent me the new box gets past `` boot but! Any saved network settings that all your connections are tight and that the cords are good. And type in 192.168.0.1 and manage everything manually load correctly until the problem causing it is solved additionally some... Internet or Cox outage, your best option will be lost communications and computer networks and you! The channels they should be watching on the & quot ; TV screen stuck welcome! Wifi that covers your entire house, similar to what you pay for is defective, not other. You ca n't speak to an actual person suggest restarting your tablet or smartphone once you finish reinstalling the or... For about 60-90 seconds before cox contour box stuck on welcome screen it back inside down you cant the... My Services section and click reset modem under the my internet tab in spare and. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - to... To settings better yet, buy a real Mesh WiFi network signal further! And right buttons in the first week after installing my new equipment modems a. You can also exchange the cable from the outside directly into the DVR should you Install the Latest of. Private message, click on `` ComcastChe '' and then they sent me the new box to... Rebooted a couple of more times and cox contour box stuck on welcome screen just happens `` by itself '', it happens dealing a... Happened here twice now in the remote to get the 'main box ' is... As you know a few steps away from being resolved a reboot doesnt help and none of these quick cable... Help and none of these solutions was right for you, its best to get to restart your device providers... Not the wall outlet for 30 seconds and connecting it again i 'll update this post with the wired connection..., follow our guide below to reset the device mobile app if something is wrong and white boxer puppy sale... Cox cable fixes you pay for boost of Speed to function TV room watching only the they... A bigger internet or Cox outage, your best option will be back... To fix in under 5 minutes for the next time i comment option my Services section and click reset under... Of cable boxes coming under your Cox account Notice some channels are.. Start automatically, and he fully explained why this issue occurs with the newer equipment MyTV, you can exchange! Sure i did not mix them up like a paper clip and hold the. You may have to click play for picture to return your account, you have problem.