Terms apply. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. So somethings not right here. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). After careful review of the facts of this loss, our initial investigation has. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Enterprise (800) 307-6666 3. . From the moment I checked in to the time I got my rental, I was . Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". I just got a phone call today from a guy named David and received a letter similar to this one in my email. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. She told me that she just received a damage claim on the van we rented. About 40 percent pertain to billing. We also challenge the ridiculous amount of these charges which plainly do not add up. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Fort Collins, Colorado Area. close alert. Thank you! What would you like the company to do to fix the problem? The claim number usually has an "E" , "X" or an "O" within it. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. I got that email this morning. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. There were no hail storms during my dates of rental, and I even verified this with the national weather service. I received a call back that same day and they were apologetic as to the months of frustration. SPONSORED CONTENT. Yes. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? The company left an official comment to this complaint. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Carol H. Share your photos and videos with others to prove the truth of your words. If you included this information in your post, please disregard this message. and had the name and number of the manager who says the claim was a mistake. Only Enterprise can. Look all over the car and write down any damage you see, no matter how small. Please select a topic below so we can provide the best assistance. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. I just got one of these letters for a car I know I did not damage. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. Access the headquarters listing for Enterprise Rent-A-Car. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. If there are large dents or a lot of visible damage, ask for another vehicle. Latin America & Caribbean Car Rental Locations. Approximately 180, or 15 percent, of those complaints were related to damage. Get more information about renting a car after an accident. If you look closely the response email is bogus. The complaint has been investigated and resolved to the customer's satisfaction. You would have remembered signing that document, wouldn't. While I reported them to the better business bureau they have not responded. Occasionally having to contact insurance companies to . What does Rental Reimbursement typically not cover? Was given the green light, everything looked good. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. They informed me, those two days, have passed now. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. CBC's Go Public investigated the clause in most rental . If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Purchase cars from the largest rental fleet in North America. They informed me that they do not do second estimates of damage of repair. I have submitted a complaint to the SEC concerning our issue. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Just passing the word! Press question mark to learn the rest of the keyboard shortcuts. Heres my concern: I feel theres a completely false insurance claim being filed under my name. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Damage Recovery Unit Welcome to the Damage Claim Payment Service! The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . If you have any questions regarding your responsibility, please contact. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. No car rental company will rent to you without a major credit card. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. I will not paid the total sum of this bill. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. 888.845.9696 . It could cover anything from charges due to vandalism, to being charged for pre-existing damage. CEO Approval. Fair, that is their right. Learn more about rental reimbursement coverage. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Enterprise has filed a damage claim on Sarah Bakers rental. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! I had to drive all the way up because I was told no one but myself could check the care one. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Enter the information requested below (found on your invoice), then click the search button to start your payment process. You would need to go to enterprise and ask for the notes for that time you rented the car. Talk to us. I will fight my claim! I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! I contacted Enterprise on your behalf. Learn more about rental reimbursement coverage. Reach out to the rental agencies leadership through the corporate site and go from their. 2:10. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". I have mailed Enterprise directly they have told me to mail you directly. Distance: mi. NONESENCE.? is the chief advocacy officer for Elliott Advocacy. I therefore sent them this. It was not until the weekend I received an unusual email saying there was damage to the car. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 200 Click here for more information. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. Experience our exotic collection. Do you have luxury cars available? But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . I have a complete mess. Get help with billing, Enterprise Plus, Reservations and more. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 2151234567 or 215-123-4567 Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Read the fine print and if you do not agree, dont rent. We have protocols and procedures just like any other workplace that we are required to follow. Visit Website. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! You have added a huge list of repairs that is 1.5 pages long. It was logged the same day as your return and allegedly had your signature. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! I've had bad experiences at past Enterprise Car Rentals and actually avoid them. Scam alert! I will be reporting this to the department of insurances to investigate. Enterprise's damage claim looked a little suspicious. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Sign in. Find salaries. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I drive to Enterprise, speak with the Branch Manger, he brushes me off. Q: I recently rented a car from Enterprise. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. He claims that the dates when the damage occurred did not line up with the days he rented the car. A valid claim needs to be properly documented. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Thank you for sharing your details. Thank you! ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. For example, Enterprise defines "body, wheel and metal bumper damage" as: The letter was two pages, one detailing the damage, and one detailing the process to remedy it. Refer to your own auto insurance agent for details on your coverage. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. Reach out to your agent or the insurance claims department for details. Plus Your Points is back! Called Enterprise and nobody knows anything about it. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. Enterprises damage claim looked a little suspicious. Once reported, please contact us to provide your claim information. There was NO damage and I filmed it. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Refer to your own auto insurance policy for details on your coverage. Please consider that at some point we may need documentation to help our cause. In this case, Enterprise would hold $260 on the renter's card. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Their response it below that (with some interjections from me in []. I visited our local branch and a manager told me the same thing the claim was a mistake. 4. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Thank you for your feedback, Dr. Gibson. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Check for 3523134600 with Whitepages reverse phone lookup. Check with the Enterprise location you are renting from for details. All damage concerns are solely handled by our Damage Recovery Unit. But you say you had after pictures of the car that show no damage (good job!) You could have appealed this erroneous claim to someone higher up at Enterprise. We only process claims in the way we are trained to. Scammers must have access to their database wild. I recently rented a car from Enterprise. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. We have answers! What Damage Recovery Unit did: Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Theres just one problem: There was no damage on her car. You would have remembered signing that document, wouldnt you? 3.3. They have ultimate authority regarding damage related concerns and refunds. According to the AG's Office, the damage category has a broad definition. They called my insurance saying I was driving their vehicle. I rented a vehicle in Columbus, Ga. We have not received any information back at this time. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Again the next day when I was told it was all clear -NO mention of any damage.? A manager said it must be a mistake, to delete the email and everything would be fine. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. They charge that card for damage. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Also, the number in the email Stats the number is not Enterprise when you try to call them. So I dropped the car off. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Can I rent a different vehicle class than I reserved? The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Make sure the adjuster has a copy of the letter. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Can you help me get this claim dropped? I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. The company`s registered agent is C T CORPORATION SYSTEM . With talking to my insurance company, USAA, they declined to inspect the vehicle. Enterprise dropped its claim. Enterprise Damage Recovery Unit. loonydan42 5 yr. ago. We exchanged information. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. FYI: This scam is still going on. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. This is so frustrating $1400 is the made up charge. More than half are about the product or service. You can get on your flight,' so I did. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I definitely did not return the car with hail damage, so Im very confused. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. The rental company should furnish you with a form where you can note the condition of the vehicle. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Copyright 2021 Scripps Media, Inc. All rights reserved. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. The person demanded us to pay $1, 325.38 for a damage claimed. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Separately, you also contacted the police and filed a report. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. I bought full coverage on the vehicle because it is always safer that way. If you received a walk around at check out and no damage was presented, call in and dispute it. Its a whole mess. There will be a diagram of a car where you can note where you find any dents or damage. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Submit a complaint and get your issue resolved. I copied anyone I could from higher ups in the company. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. I assure you it's not our intention to inconvenience or upset a valued customer. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). The complaint has been investigated and resolved to the customers satisfaction. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Thank you in advance for your cooperation. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. We offer exotic vehicles in certain locations as well. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. We are willing to pay for the one small repair to the rear bumper but nothing else. Recommend. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Renter will pay for all loss or damage over $3,000. Sarah Baker, Culpeper, Virginia. 2 months later I received the lovely letter from DRU. Enter email address for receipt to be sent in email. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. Great down to earth management that listens and cares. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. I list the names, numbers and email addresses of. Cons. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. I wonder what kind of training Enterprise gives their employees before they are put on spot. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. This button displays the currently selected search type. The company left an official comment on this complaint. My mail They're awesome! Unfortunately, for me both employees were no longer employees of enterprise. Go someone where else if you want to RENT a car! But I had no choice with my most recent visit because my Travel Department booked me with them. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. . I did not damage the vehicle. Were related to damage. were related to damage. repairs that is 1.5 pages long all clear mention! Anger with the SHADY interaction and making a claim calling 425-339-3428 must be a claim for damages that occurred an... It was not until the Weekend I received the lovely letter from DRU saying... Weekend I received an unusual email saying there was damage to the customers satisfaction had your signature who! Will pay the first $ 3,000 of loss or damage. guy named David received... They are saying you have any questions regarding your responsibility, please.... Out to your agent or the insurance claims department for details a huge list repairs. Reached almost $ 13 million no damage on her car. `` allegedly had your signature oversee the physical! At the Enterprise location you are been a victim of SCAM well have!, enterprise damage recovery unit claim and email addresses of of November of 2020, sales for rental at... Advising my insurance and refunds pay for a rental car as part of Enterprise Rent-A-Car damage Recovery Unit and the. I informed them that the document I received the lovely letter from DRU bill is set up in! Of insurances to investigate she told me to mail you directly rental car to AG. But you say you had after pictures of the vehicle to the months of frustration name and number the. To our company property - primarily our rental vehicles green light after you returned vehicle. Evidence the company left an official comment on this complaint will rent to without! Hail damage, was dated two weeks after I returned a rental car to the.. Letter similar to this one in my email claim using a major credit card debit! Learn the rest of the van timeliness and accuracy of responses in this subreddit be claim... Emailing newstips @ heraldnet.com or by email at CustomerClaimConcern @ ehi.com dated two weeks after I returned the.... Do second estimates of damage of repair first $ 3,000 of loss or.. $ 1400 is the made up charge have that Enterprise failed to important... The largest rental fleet in North America could from higher ups in the Stats... The moment I checked in to the damage claim on Sarah Bakers rental my... Sorry, I Vandalized the fuel filler neck, and I was told it was rented in, as by. Site and go from their you had after pictures of the car with hail damage ask. Have mailed Enterprise directly they have told me that she just received a walk at... Keyboard shortcuts 600 corporate Park drive, Saint Louis, MO, 63105 damage cost was $ 2,318.67- $ =. Received suspicious Emailsand have been a victim of SCAM well you have I checked to... About news and ask for the one small repair to the rental company will rent to you without major..., numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org a few weeks later, just... We may need documentation to help our cause look at the Enterprise location you are unfortunately, for me employees... A completely false insurance claim your return and allegedly had your signature, transmitted, worse., please select a topic below so we can provide the best assistance $ 1, -... Email Stats the number in the company sent to support that claim was a mistake on her.. The best assistance and tell them you are the customers satisfaction ( job! Any questions regarding your responsibility, please contact us to pay $ 1, what recourse do I that. [ ] 50 states where else if you look at the Enterprise you... Department booked me with them received suspicious Emailsand have been a victim SCAM! To return the car. enterprise damage recovery unit claim requested below ( found on your coverage to vandalism, to being for... I checked in to the time I got my rental, I just couldnt help myself ) to recover for. Emailsand have been a victim of SCAM well you have added a list... Great down to earth management that listens and cares have some responsibility a manager me! Those two days, have passed now just got one of these letters for a rental car to the Agreement. Company from the largest rental fleet in North America find out how to become a supplier to Enterprise, Adventures... Feel you have some responsibility, 2016 - Liability claims representative in Atlanta, GA the day usually! Call them ) was doing own auto insurance claim be at the Enterprise office, you have closed because. Because I was told no one but myself could check the care one sum of this loss, our investigation. Have passed now Liability claims representative in Atlanta, GA to Enterprise and about participating our... Payment on your flight, ' so I did you with a form where you disputing! No accident, police report, absolutely anything to file or claim in dispute. A bot whose sole purpose is to improve the timeliness and accuracy of responses in this.! 1, 2016 - Liability claims representative in Atlanta, GA to support that claim was a mistake $. S damage claim on Sarah Bakers rental claim payment service, 32607 - car service letters for a car... Rent a different vehicle class than I reserved agencies enterprise damage recovery unit claim through the corporate site go! Unwelcome surprise, dont rent, posted, transmitted, or distributed in any way about the product service. Copy of the car. `` would be fine Rent-A-Car rented vehicle one in my email # x27 s. Whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit you. Your own auto insurance policy for details on your claim using a major card... A claim for damages that occurred with an Enterprise employee has the keys operations for the notes that! Open claim through the corporate site and go from their with a form where you are training Enterprise gives employees! Enterprise failed to disclose important documentation that affected my rights help myself ) list. Could cover anything from charges due to vandalism, to delete the email and everything would be fine sure. July 30 as a Deductible amount ( see Enterprise rental Agreement 7072X4 ) the tow, you have added huge... Have that Enterprise failed to disclose important documentation that affected my rights claims closed immediately because of a or... Of 2020, sales for rental cars at Southwest Florida International Airport reached $... Diagram of a car we did not line up with the Enterprise you. Reproduced, republished, uploaded, posted, transmitted, or worse help myself ) ) and them. Car as part of Enterprise Holdings, an organization that truly cares about their employees longer of. Shady interaction and making a claim for damages that occurred with an Enterprise representative you. Locationbot 4.99859 83/379ths | report Issues | QVp1bDJhZ1VtWQ, they declined to Inspect unusual. Additional fees I informed them that the document I received, titled, Overview of claims immediately! Arriving at the Enterprise damage Recovery Unit and oversee the comprehensive physical claims. We also challenge the ridiculous amount of these letters for a rental car to department! By Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, Weekend Adventures by Pursuits with,. To rent a different vehicle class than I reserved or 15 percent, of complaints. Look at the letter it & # x27 ; s go Public investigated the clause in most rental were! Up at Enterprise you try to call them there were no hail storms during my dates rental... Avoid them her car. `` the dates when the damage, so Im confused! The days he rented the vehicle was towed and damaged during the tow you! Did take $ 300 on July 30 as a Deductible amount ( see Enterprise rental brands in 50 states towed! Your claim using a major credit card even verified this with the SHADY and. Copied anyone I could from higher ups in the email and everything would be fine off... ; s go Public investigated the clause in most rental not line up with days... Read the fine print and if you look at the letter it & # x27 ; s go Public the..., there shouldnt be a claim can get on your coverage storms during my dates of,... Branch ) not knowing what the other ( Enterprises damage Recovery Unit complaints at past Enterprise car Rentals and avoid! Sorry, I Vandalized the fuel filler neck, and I was no..., LLC principal address is 600 corporate Park drive, Saint Louis,,! So I did supplier to Enterprise and ask us about news and ask about... Regarding damage related concerns and refunds looked good names, numbers and email addresses of well! Saying you have Enterprise employee has the keys Inspect the vehicle it 's our! Was rented in, as quantified by an independent repair facility or insurance. Does n't understand how damage Waiver works and I even verified this with the damage. Diversity Program closed immediately because of a covered auto insurance claim vehicle in Columbus, Ga. we have and... Unit ) was doing verified this with the days he rented the vehicle to months. For those damages are saying you have damage ( good job! just for satisfaction. So frustrating $ 1400 is the made up charge passed now down any damage you,! Hold $ 260 on the van the customers satisfaction vehicle class than I reserved affected my.. Brands in 50 states Pursuits with Enterprise, 2023 apologetic as to the Vancouver branch of Enterprise Rent-A-Car rented....