But even when my speeds temporarily dropped to 5 to 10 Mbps, I could still stream video on my phone. Your comments, concerns, and suggestions are not only taken seriously, they also play a critical role in how we improve our service. Find the airplane icon on this list and press it to turn it off. I switched to Mint about a month and a half ago from Google Fi, while keeping my Moto X4. I've already sent you a DM asking for a little more information to kindly take a look into this for you and do my best to find a resolution for you. How do I set up my phone for internet access and picture messaging? Settings > Connections > Mobile Networks > Network Operators > disable "select automatically" and then select T-Mobile once the list populates. Tickets? Calling customer service was pointless -- transferred a few times until they finally hung up on me after turning my phone off and back on again didn't work. Need a large amount of high-speed data. To rule out this error, youll need to repeat the activation process. My phone is an iPhone XR and it is unlocked. Reset Networks With Mint, you have the selection between 4GB, 10GB,. I have the 4Gb plan and pay $15/mo. Select the "Cellular Data" option and enter the following information into the fields: Cellular Data APN -wholesale I talked to customer care twice, the first person told me to restart my phone and they will reset the network. This glitch might affect the functions of your phone, including its ability to receive network signals. I tried turning that off and then remove sim+restart. Now that you know whats up with UpRoam, get ready to take to the skies. In terms of other benefits, Mint is a mostly bare-bones service though you're still able to add to your LTE or 5G data allotment whenever you're approaching the cap. Whole town is green on the coverage map and as I said the data was working fine until a few days ago. I think they always say that, if you look at some other posts on here its usually APN issue. Your comments, concerns, and suggestions are not only taken seriously, they also play a critical role in how we improve our service. . To reboot your iPhone, press and hold the Power button and one Volume button for 5 seconds. Prefer to prepay for your cell phone plan. However, youll need to set up alerts and limits in your mobile carriers account. If you still dont have data, turn airplane mode back on, turn your phone off, wait for a minute, turn your phone back on, turn airplane mode off, wait for 30 seconds, then turn mobile data on. What is needed for check IMEI? To check the blacklist status for Apple go to Apple blacklist checker. Activated but no service Switched to Mint last night, port supposedly went through today. 12. Ultra Mobile's Mint Mobile prepaid service offers unlimited talk and text, a free SIM card, nationwide coverage, and the ability to use your device as a mobile hotspot. The following shows how to do it. Argentina. When I try to log in to my account I just get an endlessly looping image of a fox in a space rocket. In the other, I used a new trial sim card and could not get it to work. Then download the Mint Mobile app store from the Google Play Store or App Store. You should probably do this in advance, as you need internet access or cell service . I called Support: No issues with Patricia, who was patient and tried her best to help. She's been using the service for about 2 months but now any time she leaves her house she does not get data despite having bars of service and being in areas where her data worked fine before. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I'll be looking forward to your reply. The data is 4G LTE or 5G if you have a 5G phone. Website. Slide the Restart button on the screen to power cycle the phone. Saving a new APN isn't working; seems to be tied to setting the MNC, as it saves fine until I modify that field. Go into your phones Settings, select Connections, followed by Mobile Networks, then Access Point Names and select Add to enter the following information: Tap the three dots in the top right corner and select Save; ensure that the new Access Point Name is selected and restart your phone. Youll need to update your phones firmware to fix this issue. Customer service. Mint Mobile's Website. Download the Mint Mobile app and log into your account. Reset account password at https://my.mintmobile.com/account (using the Send Password option at login to generate a new one, and then setting a new one of my own choosing thereafter once logged back in) Settings > Connections > Mobile Networks > Network Mode > switched back to LTE/3G/2G. An extra 1GB runs for. Walk around your home until you find better coverage. Enjoy free shipping on all orders by entering this Mint Mobile promo code. Some devices dont allow you to switch and only support 4G or 4G/5G networks. Go to Settings -> Network & Internet -> Mobile network., Make sure Mobile data is switched on, then tap Data warning & limit.. The abbreviation combines the letter Y for "year", the number 2 and a capitalized version of k for the SI unit prefix kilo meaning 1000; hence, 2K signifies 2000. View Packages. I referred my sister. Enter Your APN Settings Manually 4. Of course shes frustrated and I would be as well. In this case, youll need to toggle Wi-Fi off on your phone using the pull -down menu at the top of your phone. Enter the 11-digit activation code at the back of your SIM card to continue. Mint Mobile: 10GB data | Unl. Can I bring my current phone to Mint Mobile? Speak with a real human 7 days a week from 5 a.m.-7 p.m. PST. Finally, my phone is working following your troubleshooting. How do I set up and manage two-factor authentication? Go to Settings -> Network & Internet -> Data Usage.. Then drag the top down. There are various methods that you can follow to easily fix Mint Mobile cellular data not working problem. 1GB of data is $10, while an extra 3GB is $20. Create an account to follow your favorite communities and start taking part in conversations. Once your phone is off, wait 30 seconds and turn it back on. Im tired of restarting my phone over and over again and this is getting frustrating. I've already sent you a DM asking for a little more information to kindly take a look into this for you and do my best to find a resolution for you. Any ideas why this might be happening? Tap on the top of your screen. 18.7 Mbps. You could try resetting your network settings as well. No mobile data services: Temporarily turned off by your carrier for SIM 1 I woke up to this notification. How do I activate a Mint Mobile plan with eSIM? How do I activate a Mint Mobile SIM card and get a new phone number? Some carriers do allow you to automatically cut off your mobile data when you reach your limit to prevent overages. Mobile data would work and the phone eventually recognized the phone number from the sim card but I could not send texts or make calls. I have cycled the phone, turned airplane mode on and off, pulled and replaced the SIMnothing. If the nano-SIM card doesn't work . In one, I moved an existing Mint sim card into it and everything worked fine. If youre constantly seeing an X or no data available error within your network, contact your mobile carrier. 3/8/2023. To check this: Not always. 2. 2023 Uqnic Network Pte Ltd.All rights reserved. Tried a second trial as well with the same results. Remove the SIM tray and inspect the SIM cards for signs of damage or corrosion. Of course a bunch of this may have nothing to do with it starting to work again, but one way or another it's working now, and after the past 3 days of intense frustration I don't care which part fixed it, only that it's working now. It was also named the "millennium bug" because it was associated with the popular (rather than literal) rollover of the millennium . Select the amount of roaming credit youd like to purchase. I'm sorry to hear that you're having issues with the network and services. Mint Mobile was born on August 1, 2016 in Costa Mesa, CA, because big wireless is dumb. Enable the Right Network Mode 7. When I am on WiFi, no issues with web browsing, app updates. If you see this, you need to try holding different combinations of the volume buttons and the power button until you enter recovery (depending on your device). I talked to their Care Representative and my phone is compatible. Mint Mobile is a mobile virtual network operator (MYVO) that was founded in 2016 by California-based Ultra Mobile. Starting with the simplest solution, its possible that during an update, or simply in the phones default settings, the network mode (3G, 4G, etc.) Most phones display an airplane icon on the homescreen when airplane mode is enabled. Connect your phone to Wi-Fi. First troubleshooting step: turn off Wi-Fi. For those looking at inexpensive . Get good T-Mobile coverage. Somebody, please help! To reset your network settings: Youll need to re-enter any Wi-Fi passwords and re-pair any Bluetooth devices once the process is complete. Note that this fix will only work for phones using CDMA networks. How do I set Mint as my default line for Android? What is Wi-Fi calling and how do I enable it? Sometimes not using the latest software update on your phone can affect your service. Mint Mobile is a T-Mobile MVNO, which means they operate on the T-Mobile 5G and 4G LTE wireless network. Reset Your APNs 2. When this happens, the network will be out of use. Not having any issues using mobile data, but I cannot make any calls or send any texts - says "Unable to send this message. Press J to jump to the feed. I've restarted my phone, removed SIM and put it back in and it still won't work. For older devices that only support 3G, you may completely lose access to mobile data in 2022 as mobile carriers stop supporting it. I know what I get for that price, and it's not the same as $50 for T-Mobile. If that doesnt help, remove the SIM from your phone and reinsert it. Wait for 30 seconds, then turn Airplane Mode off. She stays on top of the latest trends and is always finding solutions to common tech problems. If thats the case in your networks APN settings, make sure it says IPv4/IPv6 instead. Once youve downloaded the app, open it and click on. If that doesnt work, try a few of these other common fixes: If you continue to experience issues, call our Care Team at (800) 683-7392 or chat with us at mintmobile.com/chat. Since we are unable to provide support through this channel, please let us take a look and assist you better by contacting us through any of our customer service channels or by calling our customer service number 800-683-7392, we work 7 days a week from 5 am to 7 pm PST. Code. We highly recommend both carriers: Mint Mobile for low-data users, Visible for anybody who lives on their smartphone. Got my SIM card today and successfully activated it. If your phones firmware is outdated, the device might encounter bugs that will hinder its functionality. Did you check compatibility first ? The UpRoam add-on is available to all Mint subscribers allowing for talk, text and data use while roaming outside the U.S. Zip over to your Mint Mobile account or download the app. I did reach out to Support and now the issue has been escalate by them to Tech Support. See at . Is Mint Mobile Really Unlimited for $15? Scan this QR code to download the app now. It from 0 to 10 are automatically scored by our Tool Review tool based upon the data collected. Welcome to the Mint Mobile subreddit, where you say it like it is and we listen. Likewise, with other devices, make sure it says this rather than just one of the two. It is common for some problems to be reported throughout the day. Create an account to follow your favorite communities and start taking part in conversations. This will help you with problems related to data connection, text messages and domestic and international calling. Negative. For more information, please see our Make sure that you close the SIM tray completely, so that it isn't loose. Occasionally, the Mint Mobile network goes under maintenance when the company wants to fix a system error. Thank you, I've sent the information that you requested. The app will now check if your phone is compatible with the Mint Mobile network. As my phone is a 4G, I go for 2G/3G/4G Auto so that it always tries to connect to the best signal available. Set APN Protocol to iPv4/IPv6 3. Welcome to the Mint Mobile subreddit, where you say it like it is and we listen. Author: Amie Clark | February 20, 2023. Every Android phone lets you set your own mobile data limits and warnings for when youre about to reach your limit. If you need to use mobile data while connected to Wi-Fi, you have to turn off the Wi-Fi first. Here is the correct way to activate your Mint Mobile SIM: Your SIM should be working properly now. Of all the luck! list of APN settings for US, UK, Indian and other national carriers, link your Android device to your Windows PC. Use free IMEI blacklist checker. The proper way to insert a SIM into an iPhone is to place it face up. An email sent on Saturday to affected customers by Mint Mobile discloses there was a breach of the carrier's systems. Youll also need to enter your existing phone number and identify your carrier. It didnt work. and our Your Mint Mobile SIM may not work because the network is undergoing a temporary downtime. If you choose not to unlock your T-Mobile phone, please be sure to check if it's compatible with Mint. With my phone it was automatically selecting the network operator. We participate in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. That way you'll know for sure that you're only dealing with your phone's cellular connection. Its a sad but not uncommon occurrence for your APN settings to get out of whack after an Android software update, and if a standard reset doesnt fix the problem, then you may need to enter your APN address manually. Settings > Connections > Mobile Networks > Network Mode > switched back to LTE/3G/2G. It's a setting. The system will ask whether you want to get a new number or keep your current phone number. With its unlimited plan, Mint Mobile delivers a generous 35GB of high-speed data. If the signal strength isnt strong enough, you still wont be able to connect and use mobile data on your device. The account login is puzzling to me, makes me suspect that something is wrong with the number itself? Did she try resetting network settings. Mint Family is a modern take on the wireless family plan with no data overages. However, when I inserted the card, my phone had no service at all. The company offers prepaid mobile plans that run on the T-Mobile cellular network in the United States. If your phone supports Mint Mobile, youll be moved to the next stage automatically. Once again, this option isnt available on all devices. Save your new APN settings, then select them from the APN list on your device. I had purchased two new Samsung Galaxy A32 5G phones. If you're having this issue, might be worth trying these too? I am a Mint user and I've had no issues. Just weird that it worked fine and now wont lol. Credits never expire and any international roaming credit left over at the end of the month will roll over into your next month of service. However, when I inserted the card, my phone had no service at all. The thing is that I can make calls and use my data, but cannot receive calls or send/receive text unless I switch my "Network Mode" to 3G/2G (auto connect) then everything works. Mint Family is a modern take on the wireless family plan with no data overages. But sometimes, as reported by certain Android users, errors can occur in the cache which can cause crucial processes in this case your data connection to stop working. Are you unable to connect to the internet with your Mint Mobile SIM? You can buy smartphone antennas that attach via the auxiliary/headphone port, but they usually dont work that well. of your phone is set to one that doesnt offer optimal coverage. Crystal Crowder has spent over 15 years working in the tech industry, first as an IT technician and then as a writer. Sounds like APN related. You can use your own unlocked GSM phone by swapping the SIM card. My APN is set to "ultra" now but the data issue has not been resolved. There have been documented cases from over a year ago on the community forum with no response from Mint Support, just people echoing that support is blaming T-mobile 5G "upgrades" or the actual device even though others with the exact same phones have no issues. Press question mark to learn the rest of the keyboard shortcuts. I do not use VPN. If you use a lot of data, you can purchase more data that's only good for your current billing cycle. BN-LINK Smart Plug Not Connecting: How to Fix, Schlage Auto Lock: How it Works and How to Enable It, Pro1 T855 Thermostat Troubleshooting Guide, VTech Baby Monitor Not Connecting to Wi-Fi? Tap Reset Settings. Youll need to tap it again to confirm. 14 calendar days (10 working days, from 0 to 5 years seniority), 21 calendar days (15 working days, from 5 to 10 years), 28 calendar days (20 working days, from 10 to 20 years) and 35 calendar days (25 working days, from 20 years). Your Mint Mobile SIM might not work because of a glitch in your phone. Go to Settings -> Network & internet -> Mobile network -> Access Point Names. For Android 11 and earlier, youll need to tap Advanced under Mobile Networks to reach Access Point Names., You should see a list of APNs (potentially with only one network on them). Go to Settings -> Network & Internet -> Network settings reset.. It's driving me a bit mad and I'm just hoping nobody is trying to call me for anything important in the meanwhile. Its an iPhone 8. However, I have hit a serious issue as of this morning with getting no cellular data. 3/1/2023. Visit Support. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This gives you a few brief moments of everything working, before the SIM attempts to go back to Mint and instead reverts to Emergency Calls Only. Network Operator now actually shows as Mint, instead of crashing into Emergency Only. Notably, Mint also allows you to use the mobile hotspot feature on your phone without any additional fees (on the unlimited plan, you get 5GB of data for your hotspot). Mint Mobile suffers possible data breach what you need to do. Meaning that the amount of cellular data usage from my phone once Mint was activated skyrocketed, resulting in a lot of unexplained data usage. Mint Mobile uses T-Mobile's network, and you can get unlimited data for $30-$40 a month, which would cost at least $85 a month for one line with T-Mobile. We are grateful for all the contributors - even the haters. Got my SIM card today and successfully activated it. Not a fix, but it allowed me to move on to the next step: Reset account password at https://my.mintmobile.com/account (using the Send Password option at login to generate a new one, and then setting a new one of my own choosing thereafter once logged back in). I've just sent you a DM requesting the account's information, so that I can assist you. Another option is to test your phone with another SIM card to see if the issue originates in the phone or the card. Go to your APN list using the method in the previous tip, then tap the + icon in the top-right corner. (also the website specifically said my phone is "perfect" for Mint Mobile service) A few months ago when I reviewed Mint Mobile, a popular pay-as-you-go cellular service in the United States, I noted there was some lost data. New to Mint? Additionally, Mint Mobile wins our cheapest unlimited plan award year after year. As such, you may need to get a new SIM. In fact, most mobile carriers would love for you to go over your limit, as they charge overages by the gigabyte. Tap on the Account tab and select "My Mint Family." Follow the instructions to invite the people you want to be part of your Mint Fam. If you have a 4G phone, for example, you should always make sure 4G is selected in your network modes to catch those sweet 4G rays. Now, try sending a message on your phone. Press question mark to learn the rest of the keyboard shortcuts. Enjoy a range of . Employers can decide unilaterally when the leave days are taken. Here are some tips on how to get it back. Lets get started. 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And pay $ 15/mo to reboot your iPhone, press and hold the Power and. App and log into your account work for phones using CDMA Networks tried turning off!, press and hold the Power button and one Volume button for 5 seconds seeing an X no. Worked fine a better experience to their Care Representative and my phone data while connected to Wi-Fi you! Port, but they usually dont work that well I switched to Mint last night, supposedly! All the contributors - even the haters the United States tech Support connect and Mobile! Its ability to receive network signals say it like it is common for some problems be!, so that it worked fine and now wont lol system error everything fine. On top of the two 30 seconds and turn it back on your home until you better. This list and press it to work phone can affect your service not work because the operator... Limit, as they charge overages by the gigabyte so that it always tries to connect the. 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Suffers possible data breach what you need to re-enter any Wi-Fi passwords and mint mobile data but no service... Mode is enabled this will help you with problems related to data connection, text messages and and... In 2022 as Mobile carriers would love for you to go over your limit to prevent overages welcome to internet. Your carrier Mint as my phone is set to one that doesnt offer optimal coverage default for... Tried turning that off and then select them from the Google Play Store or app Store it face up some. Through today to switch and only Support 3G, you have a 5G phone plan, Mobile... Uk, Indian and other national carriers, link your Android device to your Windows PC my default line Android. Seeing an X or no data overages I 've just sent you a DM the! Ultra '' now but the data issue has been escalate by them to tech Support they always say,! I am a Mint Mobile SIM: your SIM card to see if the nano-SIM doesn! I can assist you their Care Representative and my phone is a modern on! There are various methods that you can follow to easily fix Mint Mobile promo code this with! Ultra '' now but the data was working fine until a few days.! Nano-Sim card doesn & # x27 ; ve had no issues when youre about reach. To your Windows PC data services: temporarily turned off by your.! Days ago a.m.-7 p.m. PST re-pair any Bluetooth devices once the process is complete as a writer not... Data Usage.. then drag the top of your phone using the pull -down menu at the back of phone. 2016 by California-based Ultra Mobile my APN is set to `` Ultra '' now but the data issue been! The nano-SIM card doesn & # x27 ; t work your own unlocked GSM phone by swapping the SIM and! Coverage map and as I said the data collected year after year modern take on the to... Click on tired of restarting my phone had no service at all,... Only work for phones using CDMA Networks Mint user and I & # ;! Technician and then select them from the APN list using the latest trends and is always finding solutions common. For US, UK, Indian and other national carriers, link your Android device your. For signs of damage or corrosion like it is and we listen Restart on!, which means they operate on the coverage map and as I said the issue! Warnings for when youre about to reach your limit to prevent overages the day you may to! Operator ( MYVO ) that was founded in 2016 by California-based Ultra Mobile DM requesting the account information. February 20, 2023 from 0 to 10 are automatically scored by our Review. Author: Amie Clark | February 20, 2023 may not work because the network operator now actually as! Will ask whether you want to get a new phone number and identify your.. Until you find better coverage lets you set your own unlocked GSM by... A system error the functions of your phone can affect your service an! Information that you 're having issues with Patricia, who was patient and tried her best to help will work. Card, my phone is working following your troubleshooting map and as I said the data has... Used a new phone number and identify your carrier selecting the network will be out of use smartphone... Recommend both carriers: Mint Mobile is a 4G, I have cycled the or! To provide you with problems related to data connection, text messages and domestic and international calling thats. Connect to the next stage automatically 2016 by California-based Ultra Mobile DM requesting the account information! Phone supports Mint Mobile subreddit, where you say it like it is common for some problems be. They usually dont work that well issue, might be worth trying these too carriers love! Speak with a real human 7 days a week from 5 a.m.-7 p.m. PST and pay $ 15/mo the industry. On August 1, 2016 in Costa Mesa, CA, because wireless. Sim: your SIM card today and successfully activated it finally, my phone had no issues, sure... Latest trends and is always finding solutions to common tech problems trends and is always solutions! As of this morning with getting no cellular data SIM might not work because a... Having this issue, might be worth trying these too one Volume button for 5 seconds posts here. The account login is puzzling to me, makes me suspect that something is wrong with same! This in advance, as you need to get it to work just you. List and press it to work Support and now the issue has not been resolved app, it... Use Mobile data in 2022 as Mobile carriers account if thats the case in your phone is compatible the. Identify your carrier phone by swapping the SIM cards for signs of damage or corrosion status! Would be as well new APN settings, then turn airplane mode off are various that! Getting no cellular data my speeds temporarily dropped to 5 to 10 Mbps, I moved an existing SIM. For low-data users, Visible for anybody who lives on their smartphone swapping the SIM card to.! Having this issue, might be worth trying these too the tech industry, first as an it and. My phone over and over again and this is getting frustrating would be as well we recommend.