Worried that we will not be able to use the medallion for our august cruise. Thanks. Depending on your departure date, they might not respond for a while. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. We have a 31 day (ta && ta.queueForLoad ? It crashes, it stalls, it randomly shuts down. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. By Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. To do this, you can use Princess's Cruise Personalizer website. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Booking number 3NHJ7J. If you have any questions prior to your sailing, you can call us at: Next-level technology. Seems to be no way to swipe or click out I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. Will that be a problem? I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. The technology allows for touchless services on board and more. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. App extremely slow and crashes regularly. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Easily monitor your onboard expenses by accessing your portfolio on your smart device. If that photo does not match a guest during a purchase, the transaction will not be authorized. I know it is frustrating; but rest assure; Princess IT are working overtime;. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Why will it not take my full name as given on the passport? Can't log in with app or on Webpage in order to provide required information. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? This app makes me not want to cruise with Princess. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Princess USA does that now. The number of historical complaints/issues should reveal there is an issue, fix it! An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. You can't do everythingbut quite a bit can be done using this method. Save button stays gray. Does anyone know how I can do this outside of the app? can't do mine. Booking name Glynis Enjoy Games Under the Stars, location-based scavenger hunts and other games. Right now, it is hit and miss/for some, not others/very poorly developed. Tripadvisor staff removed this post at the original author's request. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Save screen is grey in personal information and wont let me save. Is there a way to completely delete the information on your end to fix this problem? App is also up-to-date. I still don't see anything about choosing an arrival time but at least I'm in . Try your partners phone also. touch-free, thanks to MedallionPay. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? I kept getting booted off of it, logging back in was . Your help to a resolution required! From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. You have bigger fish to fry than worrying about this app. LauraS The emergency contact for my travelling has been carried to my 'information'. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. We have not been able to use the Medallin app to book our dining. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. If yes, then download the medallion class app from the app store. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. This ranks as one of the slowest unfriendly apps I have ever seen!! such a waste of my time. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. While the cruise was okay, the staff highly professional and friendly. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. Can't load my photograph on it. However, all the information showed up on my traveling companion's Medallion. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Can you help me? https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. In addition I cant find the photo anywhere. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. ), @Aunt Bartywelcome to CruiseCritic! Will not save info. I repeat, the Medallion does not hold any information. R u sure you have placed the phone properly over them? There are several lengthy threads on the MedallionClass App, one specific to Android. Yes! But it won't allow me to save it, it is gray. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . Then open a web browser and the page will launch. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Started August 27, 2021, By If you. Loading loading..loading,,,,,,,,,,,,,,,,, and well deliver it to you with no service charge. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. I installed the Medallion Net app before boarding no issues. When we go to the page on the app where this should be done it correctly shows our country of. You can't do everythingbut quite a bit can be done using this method. Select the issue you are having below and provide feedback to Princess MedallionClass. I've been trying to upload our security photos for over an hour. To use the MedallionClass app for check-in process you will need: booking number. I am trying to upload my husbands passport and kids passcards and they will not load. However app says loading but never completes process? Pass. Watch video: Introducing Princess MedallionClass. More time for you. It does okay with my wife Iphone. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. my next gripe is about the airport that if we are unfortunately needing repatriated home. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. (started several months ago). Wildcatllamas, October 2, 2022 in Princess Cruises. I hope the OP was able to work out his/her issues. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Can not get to green line. It's windows 7. Phoned Princess but all they could say was reinstall the app but that has made no difference. Using your phone take a screenshot of your vax card, see if that will upload on the App. Cannot link my booking, the error is No booking number found. Passport GLYNIS BARBARA SALZER. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Kind of you. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. My husband has long had an account with Princess, but could not get in via the Medallion app. Not a happy 80 yr old chappie! White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. For the last two days I have been trying to upload my vaccination card with no luck. Is there a way to wear my Medallion device other than the lanyard?Absolutely. There are several lengthy threads on the MedallionClass App, one specific to Android. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Surname Salzer. HELP please, Your app will not accept my booking number please advise thankyyou. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. Does anyone know how I can do this outside of the app? However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. My passport shows my first and Middle together Brenda Ann Is a Medallion wearable safe to use if I have a . I have a receipt for it. Peoole have been booking table reservations for 2023, so you are not too early. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I'm from. Princess MedallionClass does not seem very safe to us. It took 45 minutes to enter passport info and update personal info. It links to the on board computer where all the information is stored. Started June 21, 2021, By My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. The Medallion app opens. Their NEW applications is horrendous we've had so many issues with it. And for "game-time decisions," check how many people have reserved a venue at any given moment. Wont let me get past birthday Can someone hack the system and get personal info? Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Give an option to put you in the queue and call you back when someone can help you. This Clears both data and cache. I have not been able to download the app from Google Play. Choose from a world of options while avoiding lines and wait times. Can I wear my Medallion device in the pool? The need to be in group A was to be able to reserve sanctuary days. Started June 21, 2021, By EDL). Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. The app crashes on open on my Galaxy S8. It still comes back with the old information. You walk along the corridor and voila! Showing up on a new Android phone, with a cruise that has been cancelled. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. I am currently using IPhone 11. The idea is that it saves loads of time on the ship and makes things easier. The cruise has been paid in full. What if I have additional questions about the MedallionClass experience? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. And there are a few ways to get the attention of the developers/DBAs: 1. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. Medallion App stills has the old booking and ship. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Thank you, Rick&Jeannie! Photo of my vax card will not upload. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. This is our 1st (ta && ta.queueForLoad ? Cannot save changes to Personal Information. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Exactly what I have been saying, but to no avail ! Just FYIyou have responded to a posting that was created back in 2021. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Click on "Try our web version". Keep your distance; still enjoy great service. App is doing nothing it was intended to do--does not allow me to register with email or booking number. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. Awe-inspiring engineering, lush rainforests and diverse cultures await. 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