PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. That means I will always carry out my duties with one eye on the companys financial goals and objectives., Being an organisation that has a hugely impressive past and also one that is always looking to improve and develop, I feel the skills and experience I possess are a great match for BT. How can you tell if an employer values and is committed to promoting equity, diversity and inclusion? Tell me a time when you went above and beyond for a customer? Thanks so much for making these. Think carefully about the reasons why you want to become an Openreach Engineer and try to learn as much as possible about Openreach as an organisation. Your questions and answers helped me tremendously to land my first Tech job. Now you need to prepare. Anonymous on 20 Sep 2016 Interviews > Openreach Tell me a time when you provided brilliant customer service? Duct Tape x1. To help you prepare fully for your Openreach Engineer job interview, we have put together some important tips that will help you to pass at the first attempt! THANKS Richard . This online course has been used by 100s of job seekers to help their successful interview preparation. Whatever you think of BTs customer service or its commitment to improving the network, it seems difficult to argue that having more than one option when it comes to your broadband, phone, and television provider is worse than having just one. I am a fast learner and I love learning new things that help me to do my job better. Thanks so much for making these. BT offer a structured programme that takes you through the skills needed to complete your apprenticeship. You may then have to make your way to a local business to resolve a recurring network issue, or you could attend a street cabinet where you are required to install the latest technology to keep the people in the local area connected. These bonuses include free guides, powerful online training and more! This website uses cookies so that we can provide you with the best user experience possible. God bless u mate and taking the time to help a lad out like mw who is in over his head. I grew up in a rural area in Carlisle, just north of the Lake District. Take time to answer each in detail. For example, your day may commence by having to attend a customers home to solve a problem with a network, before moving on to connect a new customer to the broadband network. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. Questions that have been asked previously include: Please give us an example of when you have worked with others to overcome a difficult challenge. Where do you see yourself in five years' time? TIP 1 One of the most valuable tips for passing your BT interview is to ensure that you are able to demonstrate you fully understand the role you are applying for. However you do not need to be a BT customer to be using its network of cables. Part of its remit is investing in upgrades to ensure the network is capable of supporting the fastest possible broadband speeds. BT Openreach was established in 2006, owns the telecommunications pipework and phone cables in the UK, and employs 32,000 people. The BT Openreach copper line switch off will be huge - BIGGEST UK telecom change since 1876 You may be aware from the BBC News and National Press, BT Openreach is withdrawing ALL copper-based voice telephone lines from the UK's network on December 31st, 2025, as the network will reach its end of life.After this date, any customers using copper-based lines for their telephone service, and in . Q10. You can cancel anytime by contacting us via our contact page or email. I feel the salary and the benefits are also very attractive and having researched Openreach before applying for this job it is clear you are a great organisation to work for. All of our products and resources are protected by our 30-day no questions asked money back guarantee. Explain the steps in this cycle and how you implemented them. It is also advisable for you to demonstrate in your answer that you recognise BT is a well-respected company with a long-standing history behind it, with a reputation for great customer service. Wire x1. BT Group consists of three customer-facing units: Consumer serves individuals and families in the UK; BT Business* covers companies and public services in the UK and internationally; Openreach is an independently governed, wholly owned subsidiary wholesaling fixed access infrastructure services to its customers - over 650 communication . Why do you want to be an Openreach Engineer? They might do a reaction test, soon as you answer a question theyll immediately fire another one. Included as a bonus, you will get Richards insight to this question, top tips, and 3 BRILLIANT ANSWERS you can use! We have eliminated all risk for you. Why was it important? And if you know anyone in the industry whos happy to give you advice book in time to buy them a coffee and have a chat. Thirdly, our interview guides and training just work. Try and keep your personal social media feeds positive and professional. I have applied for this position because having studied the job description I feel everything about the role is aligned with my skills, qualities, and career aspirations. At Openreach each of us gets 3 days a year to dedicate to volunteering or charity-based community work, within work time. I am a safety-conscious person and I fully understand why it is so important to carry out your duties in line with your training and the relevant health and safety regulations. Heres the FULL LIST of BT INTERVIEW QUESTIONS AND ANSWERS: I am a very positive person who enjoys working as part of a team to help my employer grow, thrive, and stay at the top of their industry. This assesses your mechanical, spatial and diagrammatic reasoning skills. BT Openreach Engineer Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, Tell me something youve improved? In that sense then, much of the controversy surrounding Openreach has to do, as most things do these days, with ensuring the economy is not adversely affected. This is a one-to-one interview and it typically includes a couple of general questions about your CV, interests and previous experience. Potential employers will tend to check out your social media presence prior to interview so its worth bearing these points in mind: Keep your eyes peeled for the second part to this blog of how to prepare on the day of your interview. Openreach isnt just concerned with maintaining the last mile. It enables knowledge sharing, best practice and gives each of us access to a wide range of specialist skills. Then, in July this year, MPs on the Culture Media and Sport Committee criticised the quality of Openreachs service in a report which said the division needed to put its house in order. Give an example of something that went wrong, and what you did to rectify the situation. This means that every time you visit this website you will need to enable or disable cookies again. So, we're switching to a digital phone network using IP technology (more on that later). Full Suggested Answer & Detailed Response, Question 5, How did u do it? Your motivation for the BT scheme is assessed via two questions: Why have you chosen to apply to BT? No two days are ever the same as a BT Openreach Engineer, and with formidable training, benefits and a great salary, it is a job you are likely to find highly rewarding. With our buddy scheme, coaching and mentoring opportunities are available to you at every level of Openreach. No minimum term. Why do you think you will be a good Openreach engineer?Q12. Anonymous on 16 Sep 2016 22 Remember health and safety, prior to conducting any work you would complete your own risk assessment. I went today and got the job on the spot! })(document, window); If you disable this cookie, we will not be able to save your preferences. Tell me a time when you had to make an important decision with limited information? Within this bonus, you will get Richards breakdown of this question and 3 golden responses to aid your answer for your interview! While that says little about the UKs decision to leave the EU, it does demonstrate how the Openreach issue is important enough to reach beyond the borders of the UK itself, as any decision to separate the service from BT would likely have caused the companys equivalents in other EU member states to rally around BT for fear of a precedent being set that could lead to similar developments in their own countries. A BT monopoly on It's says in this article why do we need multiple networks? We follow the IPSO Editors code of practice to underpin these standards. Thanks a lot! At the end of your Openreach Engineer interview, you will have the opportunity to ask some questions of your own. Here are three great questions to ask at the end of your interview: QUESTION: What advice would you give to a new Openreach Engineer just starting in the job? Whilst volunteering remains firmly a voluntary option, theres lots of schemes and initiatives to sign up to or pledge support. Do you believe youll be joining a workplace that has a welcoming and open environment? Why are you interested in software engineering? With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. OPENREACH ENGINEER Interview Questions and ANSWERS! 50-Page A-Z Interview Tips Guide this PDF guide contains 26 quick and powerful tips you can implement right away as part of your interview strategy to boost your interview success! Q13. Q26. Thank you so much for this, extremely helpful! What would you consider when designing a new network for a company? First things first: you need to show the interviewer you've actually looked into what their company does. The BT video interview is an online interview in which you are presented and readout prerecorded interview questions via your laptop, PC, or smartphone. How and what were the lessons learned? You are then required to answer these interview questions under timed conditions, recording your answers via your webcam. Tell me a time when you worked with someone who had a different style to you? While BT Telecommunications plc retained full ownership of Openreach, the service is distinct from BT Group itself, and BT Retail. Thirdly, our interview guides and training just work. Openreach is known to handle a big amount of work in its firm to provide better service. What coding languages are you familiar with? We recommend doing this now to save time in the future. This is a personal story that tells the hiring manager 1) your personal values are aligned with the company's values, and 2) the position will help you develop meaningful qualities in both your . Dual band - Like many modern routers, the Smart Hub uses both the 2.4GHz and 5GHz bands. Why? Vodaphone will have to sort it out with Openreach, or you will have to . Ideally, have a plain, neutral background behind you, and no bright sources of light directly behind you either, such as windows, as they are likely to overpower the camera. Sent to your email inbox within seconds of your order being placed. setTimeout( function() { Without providing proper access to other companies, wed all be stuck with BT essentially turning the broadband industry into a monopoly. Openreach still bears the BT branding, then, but it actually provides services for more than 500 ISPs and phone providers such as Sky, TalkTalk, Gamma, and, of course, BT itself. Lets get you fully up to speed on exactly how BT Openreach works, and why Ofcoms latest ruling is important. DECISION-MAKING Interview Questions and Answers! Full Suggested Answer & Detailed Response, Question 7, Give Me The Answers To My Interview! Q. When expanded it provides a list of search options that will switch the search inputs to match the current selection. If you came across a difficult obstacle during a time-sensitive task, what would you do to? WikiJob 2007-2023. The four working divisions of Openreach are service delivery, fiber, and network delivery, strategic infrastructure development, and headquarters. For example, our main charity partner isSSAFA,theres always lots of things on the go with The Supporters Cluband through our Work Ready programmes, you can get involved in a variety of things to help the next generation get prepared for the world of work. Interview question for Civils Gang Member. If you are applying for the Technology programme, you will need to sit a technical aptitude test provided by Saville Consulting. Why do you want to work for Openreach? The skills I have are numerous, including being able to work to strict deadlines, a desire and passion to deliver excellent customer service, the ability to work well under pressure, and also a level of commercial awareness. Why do you choose these methods of keeping up with technology? Most candidates will sit a Kenexa numerical reasoning test, which will assess your ability to understand and apply numerical data. Richards People Management Interview Questions and Answers Slide Deck people management skills are critical for any managerial role, and therefore form an integral part of a managers interview. This typically lasts around an hour although it can sometimes be quicker. What is a risk assessment and what are your thoughts on them? FontSize: '', Q5. Were you successful? Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. (Maximum allowed file size is 5MB and available formats are doc, docx, Men should wear a freshly pressed suit, again in darker colours, with complimentary socks and a tie that are all neutral. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. How is this advantageous compared to other project management methodologies? Q7. Tell me what you know about Health and Safety.Q18. Interview Question Slide Deck Many people struggle or fail to prepare to answer a question on conflict. If you are interested in a career with BT (Openreach)? I just wanted to thank you so very much. What are your strengths and weaknesses? Order today and you will get this bonus guide FREE offer available for a limited time only. You should also research the company online, and find out what you can about the team and hiring manager. We also expect our journalists to follow clear ethical standards in their work. Were an incredibly well connected and supported network of people with a strong sense of community and customer service. Ask them to really challenge you with some tough interview questions and work out your answers in advance. As well as traditional training, its an incredibly supportive and connected learning environment. How did you convince others? Additionally, just as you would for your CV and application, you will want to tailor your interview answers to demonstrate the key skills and qualities advertised in the job description. i[btoa('video intelligence start')].init(config); Getting into IR just takes strategy - do an elective in IR with a group you want to work for, impress them and be a good fit, and be willing to take a reduced salary for the first year while you train (and make the group zero money) (think of it like a well-paid residency instead of a low-paying job). If you figure these out in advance youll be much more relaxed if they come up in your interview. Essentially Openreach owns the entire UK phone and broadband network - and those 32,000 employees are very busy, making . Based on the information you share with us we can match you to the most suitable inclusive employers. We offer a competitive starting salary and pay for all your training. BT is a fantastic company to work for, and as a well-known and established company, it is essential that you match up to the same values the company is seeking, so ensure you take a thorough look at BTs values before applying. That way you'll always have the latest updates sent to you. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Give me an example when you provided great customer service.Q19. Q8. by Richard McMunn of: https://passmyinterview.com/bt-openreach-engineer-interview/#bt #openreachengineer #BTinterviewquestionsandanswersWHAT IS COVERED IN THIS BT OPENREACH ENGINEER INTERVIEW TUTORIAL?- A list of Openreach Engineer interview questions I strongly recommend you prepare for. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. Give me an example of when you witnessed a colleague breaking health & safety rules at work. (How to PASS an Openreach Job Interview!) The job of a BT Openreach Engineer is highly rewarding. Today, we have millions of users a month from around the world, and assess more than 1,000 products a year. FREE 30 days access to our BESTSELLING online Interview Training Course! Heres why you should buy with PassMyInterview.com. Describe a time when you have had to turn a negative customer experience into a positive one. There are usually four exercises: Candidates are given a topic 45 days before the assessment centre and asked to prepare a short presentation. BT has always, and still does, own the majority of the network itself, but Openreach was created with a view to making the network available to all. Why are you interested in network engineering? Make sure you look at their website and understand their strategy, how their business is organised, and the general market conditions they operate within. We are using cookies to give you the best experience on our website. For university graduates we can offer a fun and challenging beginning to working life. Do you have questions for the panel? Why should we hire you to work at BT? See this article for general advice on aptitude tests. Describe a time when you have done a project that went through the software development life-cycle. How to answer the interview question, "Why do you want to work for BT?" This question, sometimes phrased as "Why BT?" or "Why work for BT?", is almost certainly going to come up during your BT interview, so it is essential that you prepare a strong answer for it. Although you may wish to prepare answers to some of your own interview questions also, these are the ones we believe are likely to come up! Q20. BT rejected claims it should have been investing more in vital infrastructure, but said at the time that it was in talks with Ofcom about increased autonomy of the service. IAB_Category: 'IAB1', What did you do? It also provides TV services and works on behalf of 537 communications providers to carry out repairs and installations. Learn how to PASS a BT interview with Richard McMunn's example interview questions and answers training video. What did you do? A TYPICAL WORKING DAY AS A BT OPENREACH ENGINEER. Firstly, these interview questions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. Q11. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. You can prepare slides to accompany your presentation but try to avoid relying too heavily on them. The EU would be unlikely to grant permission to fully break up BT and Openreach a fact which is highly likely to have influenced Ofcoms decision to keep Openreach within the company. 08:01Q6. How would you resolve conflict in a team? THANKS Richard . Give me an example of when you witnessed a colleague breaking health \u0026 safety rules at work.Q9. We have eliminated all risk for you. What is the difference between a router, a switch and a hub? Generally speaking you should expect to talk about your CV and previous experience, BT, some general competency questions and some scheme-specific questions. During your interview, you will want to clearly show that you fully understand the role and match the companys values in order to stand out from other candidates. But its also important in terms of consumer choice. Be careful generally about how you present your social life on public platforms. Q19. If you purchase through links on our site, we may earn a commission. Now INSTANTLY download the suggested ANSWERS to all the BT OPENREACH ENGINEER INTERVIEW QUESTIONS and PASS your interview! Where did you learn these skills/qualities? And, let's face it, flattery is never a bad thing. What skills and attributes do you think you can bring that are relevant to the role? Theres more to Openreach than meets the eye. Tell me about a time you had conflict at work? Soclear your diary and focus on preparation, research and practice. Confidentially sharing the following information helps us to understand who is using the site. As most of the time is spent in the workplace, the majority of training takes place on the job. Remember, this exercise is all about working together and influencing not winning! Tell me a time you had to work with a difficult co-worker.Q20. Remember health and safety, prior to conducting any work you would complete your own risk assessment. Thank you so much..i have an interview laterit helped a lot to boost my confidence. Q17. Why do you want to work for BT Openreach. Why do you want to work for BT?Q. window.addEventListener( 'load', function() { Thank you for sharing. Font: '', Having a specific answer to why you want a particular job will show that you've put real thought into how you would be an asset to the company. Why do you want to work as an openreach engineer? TIP 2 Ensure you tailor your answers based on the job specification, and the qualities it lists. Frontline Workers. Simply put, BTs values are: Personal, Simple, Brilliant. People Matter Community Outreach Please see our welcome email to activate your account and start your journey with us. Why is that a big deal? Learn more. To We recently announced our ground-breaking new approach to recruitment, which will use virtual reality (VR) technology to help attract the best and brightest engineers to fill 1,500 roles. I just wanted to thank you so very much. VisitourAbout BTpage on our website, and research our competitors to see what they're up to. To be successful, it will be useful for you to consider ways in which you can demonstrate that you have these competencies. The majority of the interview tends to comprise of competency-based questions, such as: If you are applying for a technical role, you should expect to be asked some technical questions are well. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. Therefore, it is not surprising that competition for places on the BT Openreach Graduate scheme is fierce. The ONT enables you to get our fibre . by Richard McMunn of: https://passmyinterview.com/bt-openreach-. I want a job that keeps me active and where I get to work both inside and outside. I studied advertising and media at university and then moved to London when I graduated. No minimum term. Both are important. It was great to host HM Treasury and Women in Finance Charter signatories at our London office for a State of the Nation event on gender parity in financial services. Thank you so much for the tips and advice! scp.src='https://s.vi-serve.com/tagLoader.js'; We help close the gap. }; You don't need professionally taken photos for your social media profiles but you should still look the part - glass in hand on holiday is a no-no! Interview question for Civils Gang Member.Why do you want to work for BT openreach. Thank you so much for this, extremely helpful! Tell me a time you had to work with a difficult co-worker. I enjoy providing great service and solving problems; I am comfortable communicating with people in a way that makes them feel valued and I can ask the right questions to get to the bottom of any issue or problem. Heres why you should buy with PassMyInterview.com. Thats the end of your Openreach Engineer job interview. 2023 PassMyInterview.com. TIP 4 BT has a highly-regarded reputation within its industry, and the culture within BT is highly important to the success of the organisation and all the employees. Full Suggested Answer & Detailed Response, Question 7, https://passmyinterview.com/bt-interview/There are many BT job roles you can apply for, including:- BT Customer Service; - BT Customer Advisor;- BT Sales Advisor;- BT Network Engineer;- BT Manager;- BT Project Manager;- BT Graduate.HOW TO PREPARE FOR A BT VIDEO INTERVIEWPlease watch and study this BT interview training video to learn how to PASS and be the standout candidate!WHAT SHOULD I WEAR TO A BT INTERVIEW?Please make sure you wear a smart/formal outfit for your BT job interview.WHAT ARE BT VALUES?Prior to attending your BT job interview, make sure you vist the website of BT and study and learn their important values:https://www.btplc.com/Careercentre/lifeatbt/ourculture/index.htmBT CAREERSYou can search for BT careers and jobs here:https://www.btplc.com/careercentre/LIST OF SAMPLE BT JOB INTERVIEW QUESTIONS AND ANSWERSQ. When an interviewer asks "Why do you want to work here?" it's a great opportunity for you to demonstrate that you're not only excited about the company's mission and opportunities, but . That way youll always have the latest updates sent to you. To access the tests, click here. Full Suggested Answer & Detailed Response, Question 2, What skills are needed to demonstrate good customer service? Q24. Who has created the answers to the interview questions? Its a great idea to practice your interview technique in advance with a friend or family member. Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy. What skills and qualities are needed to be an Openreach Engineer?Q8. Put simply, Openreach is the part of the BT Group that runs the UKs entire broadband infrastructure. ChannelID: '5f2bc16e3709e324807ce0c1', This has two main purposes: it assesses your eligibility for the schemes and it checks your motivation. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. The full list of competencies is: Customer - We are here for our customers Team - We help each other achieve more When don't we need a wayleave? Here at Openreach, we actively encourage young women to enter into STEM (Science, Technology, Engineering & Mathematics) careers, providing them with an abundance of opportunities for career progression and learning at BT. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. 03:27Q3. Tell me a time when you found a solution to a difficult problem? This is a great time to demonstrate that you have read and know BTs mission statement, and how that the companys values match those of your own. Why do you want to work for Openreach? Full Suggested Answer & Detailed Response, Question 6, Answer 2: I read an article a few months back on the outreach your company does within the community. What do you think will be the main challenges for BT over the next 5 years? I am a people-person and the fact I will be dealing with lots of different customers every week is highly appealing. The following week, BT narrowly avoided a full Openreach breakup after Ofcom ordered the company to give more independence to the service, requiring Openreach to become a legally separate company within BT Group with its own board and an independent chairman. What is a risk assessment and what are your thoughts on them? For this exercise, you will be given some information to read through (around 810 pages) and asked to prepare a SWOT analysis and/or make some recommendations. Q1. Thats the end of your Openreach Engineer job interview. Wow, you give by far the best advice. Soclear your diary and focus on preparation, research and practice. I want to exploit my talent and experience. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. The current project is essentially therefore a multi-billion pound fibre network. If you are an employer and interested in working with VERCIDA to promote your Broadband and phone problems | Openreach - Unique, top-scoring ANSWERS to difficult BT Openreach Engineer interview questions.- TIPS on how to STANDOUT during your Openreach job interview.- Further resources (including these slides) to help you SUCCEED!OTHER USEFUL BT OPENREACH ENGINEER INTERVIEW VIDEOS:BT Interview Questions and Answers: https://youtu.be/B-GoI-N4FbsMock Interview Questions \u0026 Answers: https://youtu.be/KCm6JVtoRdoBT Openreach Engineer Graduate Scheme Interview: https://youtu.be/VXoAP-9-gVwBT VIDEO Interview tips: https://youtu.be/CwFDm2KiKpI23 BT OPENREACH INTERVIEW QUESTIONS AND ANSWERS:Q1.